We are seeking a Manager of Data Analytics to enhance our customer insights function within a fast-growing SaaS payroll company. This role will be responsible for transforming data into actionable insights to drive improvement opportunities, improve customer retention, and drive upsell revenue.
This role sits at the center of our growth strategy. By identifying why customers leave-and enabling the business to act early-you will directly impact retention, expansion, and long-term revenue.
What Success Looks Like (First 6-12 Months)
A clear, trusted definition of churn and retention across the business
Improved early risk detection that leads to a reduction in churn
A production-ready churn prediction model with measurable lift
A standardized customer health score adopted by Customer Success
Executive dashboards that drive decisions, not just reporting
Customer Churn & Retention Analytics
Identify and quantify key drivers of customer churn across segments
Build and maintain churn prediction models using behavioral, transactional, and engagement data
Conduct cohort and churned vs. retained analysis to uncover retention patterns and risk signals
Translate insights into clear, actionable recommendations for Customer Success, Product, and Sales teams
Customer Health & Lifecycle Insights
Design and operationalize a scalable customer health scoring framework
Define leading indicators of customer risk and expansion opportunity
Partner with Customer Experience and Success and Operations teams to embed health scores into daily workflows
Data Integration & Modeling
Integrate and model data across core systems: Salesforce, Genesys, Pendo, Qualtrics and Power BI
Build scalable data models to support self-service analytics and reporting
Ensure data accuracy, consistency, and governance across systems
Reporting & Visualization
Develop executive-level dashboards that track churn, retention, LTV, and customer health
Move beyond descriptive reporting to diagnostic and predictive insights
Standardize KPI definitions across the organization
Cross-Functional Leadership
Partner with Operations, Customer Experience/Success, Product, Sales, and Finance to align on metrics and insights
Influence strategy through data storytelling and business cases
Act as a translator between technical teams and business stakeholders
What Are We Looking for in this Role?
8+ years in data analytics, business intelligence, or data science roles (preferably in SaaS)
Advanced SQL skills (non-negotiable; ability to work with large, complex datasets)
Hands-on experience building predictive models (churn, propensity, or customer scoring)
Strong experience with BI tools, especially Power BI
Experience integrating and analyzing data from systems like Salesforce, Genesys, and Pendo
Deep understanding of SaaS metrics (churn, customer count retention, GRR, NRR, LTV)
Strong analytical thinking and ability to connect data to business outcomes
What are our Desired Skills and Capabilities?
Experience in payroll, HR tech, or SMB-focused SaaS businesses
Experience building customer health scoring frameworks from scratch
Background working closely with Customer Success or CX organizations
Familiarity with Python or R for statistical modeling and machine learning
Experience with experimentation (A/B testing) and causal inference
Benefits
Competitive compensation and performance incentives.Comprehensive benefits package.Collaborative, mission-driven culture with high visibility and impact .#aurisPay Details:The base compensation range for this position is $1 - $2. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.Why Join Us:At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.Employee BenefitsWe also offer our employees a comprehenHealth insuranceEquity / stock options
Acrisure · Oklahoma City, OK