Define and execute the strategic vision, operating model, goals, and long-term roadmap for the Client Management organization.
Serve as executive sponsor and strategic leader for key client, broker, and consultant relationships
Represent the voice of the client within executive leadership discussions and influence organizational priorities, service models, and business decisions
Drive enterprise accountability for client experience, satisfaction, retention, and strategic relationship performance
Client Retention & Strategic Account Leadership:
Own accountability for client retention outcomes across the book of business, leading strategies that strengthen executive relationships, deepen long-term partnerships, and proactively address renewal and at-risk dynamics
Provide executive oversight of strategic account planning and client health monitoring, identifying retention risk early and mobilizing cross-functional response to protect and grow client relationships
Partner cross-functionally to deliver integrated client solutions and differentiated client outcomes
Sales Partnership & Growth Enablement:
Partner closely with Sales and Growth leadership to support new business pursuits, RFP responses, and finalist presentations, contributing client management expertise and operational credibility to win strategies
Represent Client Management in sales meetings, finalist presentations, broker and consultant discussions, ensuring prospective clients gain a clear picture of the partnership and service experience they can expect from AffirmedRx
Support smooth transitions from sales to implementation to ongoing client management, ensuring commitments made during the sales process are understood and operationalized
Identify and pursue growth opportunities within existing clients, partnering with Sales on expansion strategies and contract renewals
Client Insights & Trend Analysis:
Identify and synthesize client-level trends across the book of business - including utilization patterns, formulary dynamics, satisfaction indicators, and emerging client needs - and translate them into action for individual clients and AffirmedRx more broadly
Monitor PBM market, regulatory, and industry trends; bring forward insights that inform AffirmedRx strategy, product direction, and client thought leadership
Partner with Clinical, Product, and Analytics teams to translate trend insights into client-facing recommendations, proactive outreach, and differentiated value delivered to clients
Organizational Leadership & Talent Development
Lead, mentor, and develop a high-performing Client Management leadership team and broader organization
Drive organizational effectiveness, succession planning, leadership development, and talent strategy
Build scalable organizational capabilities, governance models, and performance expectations
Cross-Functional & Enterprise Leadership
Partner with executive leadership and cross-functional teams to align client strategy with enterprise priorities
Lead or support strategic initiatives requiring executive sponsorship, organizational change management, and cross-functional leadership
What you need:
BA/BS required; advanced degree preferred
15+ years of PBM, healthcare, pharmacy, or related leadership experience
Significant experience leading client management, account management, or client strategy organizations
Strong executive presence, business acumen, communication, analytical, and leadership capabilities
Ability to travel up to 50%
Benefits
Health insuranceVision insurance
Additional Information
AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.
Join us in improving health care outcomes for all! We promise to do what's right, always.
Position Summary:
The Vice President, Client Management provides executive leadership for AffirmedRx's Client Management organization, responsible for defining and executing the strategic vision, operating model, and performance strategy for client relationship management across the book of business. Reporting to the SVP, Operations, this role leads the Client Management function in delivering best-in-class client experience, driving client retention, supporting growth and new business pursuits, and translating client and market trends into action. The VP partners closely with Sales, Clinical, Patient Care Advocacy, and cross-functional leadership to deliver strategic partnership outcomes for clients, consultants, brokers, and key stakeholders.
Affirmedrxpbc · Worldwide