Associate Director, Relationship Management - Global Strategic Accounts (Americas)

About the role

Grade Level (for internal use): 12 Key Responsibilities Strategic Client Ownership Serve as the primary relationship lead for Global Strategic Accounts in the Americas, with a focus on the firm's largest ETF client relationships using our index IP. Develop and execute long‑term account strategies aligned with client objectives, asset growth goals, and firm‑wide commercial priorities. Function as a trusted advisor to senior client stakeholders, including investment, product, and distribution leadership. Serve as a trusted advisor on ETF market trends, index-based product positioning, and ecosystem dynamics. Tactical Quarterback & Execution Leadership Lead day-to-day coordination of active initiatives including: Product enhancements (methodology changes, communications, timelines, approvals). New product pitches and commercialization planning (concept shaping, differentiators, feasibility). Commercial reviews, pricing discussions, and contract renewals Service requirements oversight (deliverables, SLAs/expectations, issue resolution, governance). Translate client needs into clear internal workplans, driving alignment on scope, milestones, owners, and decision points. Monitor client health, risks, and deliverables; ensure high-quality follow-through and documentation. Drive continuous improvement in how we serve the account (process, responsiveness, stakeholder alignment). Cross‑Functional Collaboration Partner closely with Product, Research, and Index teams to translate client needs into executable product solutions. Collaborate with Pricing, Finance, and Legal on commercial structuring, contract negotiation, and governance requirements. Work with Operations, Technology, and Client Service to ensure high standards of service delivery and issue resolution. Ensure clear internal communication, crisp meeting management, and proactive escalation when needed to keep delivery on track. Growth & Commercial Impact Identify opportunities to expand index usage, product breadth, and strategic partnership depth within existing accounts. Support new product pitches and RFP responses, including client presentations and senior level discussions. Maintain a strong understanding of competitive dynamics, regulatory considerations, and market trends affecting the ETF and index ecosystem. Required Qualifications 6-10+ years of relevant experience in relationship management, sales, or client leadership roles within asset management, index providers, ETFs, or capital markets. Direct experience working with ETF issuers and a strong understanding of index based products and intellectual property. Demonstrated ability to manage complex, strategic client relationships at the most senior levels. Proven track record of leading cross functional initiatives and driving results in matrixed organizations. Strong commercial acumen with experience in pricing, negotiations, and long‑term partnership structuring. Excellent communication, executive presence, and project leadership skills. Core Competencies Ecosystem fluency: deep understanding of ETF/index market dynamics and participants. Execution leadership: disciplined program/project "quarterbacking" with measurable outcomes. Client-first mindset: anticipates needs, builds trust, and drives responsiveness. Influence without authority: aligns and mobilizes internal teams to deliver. Judgment under ambiguity: balances speed, risk, and stakeholder needs effectively. Compensation/Benefits Information: (This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $145,000 to $165,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. About S&P Global Dow Jones Indic e s At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 ® and the Dow Jones Industrial Average ® . More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies. S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and wo