Sr Advisory Solution Consultant, Global Account

Responsibilities

• Engage with customer executives to identify business pain points and opportunities and translate those into technology solutions.
• Drive development of the technical aspects of the global account planning collaboration with geo-based teams.
• Interlock with geo SC managers to manage account resource alignment, coverage and priorities.
• Lead, maintain and monitor global technical documentation and communication channels to ensure "everything is connected".
• Cultivate geo-based SC resources and monitor performance.
• To be successful in this role you have:
• 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
• Strong Pre-sales experience, ITSM & ITOM experience would be advantageous (Tool or business process).
• Experience selling into and/or working with Telecom carriers a strong preference.
• Mastery of the Sales process and trusted advisor for account representative
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Exceptional communication and presentation skills to include technical and business concepts.
• Understanding of and experience selling to enterprise IT architecture.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organization.
• Background in ITIL, Service Management, Asset Management, IT Management, IT Operations Management.
• A high degree of passion, energy, and drive
• Work Personas
• Equal Opportunity Employer
• Accommodations
• Export Control Regulations
• From Fortune. ©2026 Fortune Media IP Limi

Benefits

Additional Information

ServiceNow is looking for a Global Account Solution Consultant to focus on the all global opportunity for specified Global Account in multiple Industry and establish relationships with customers and prospects in that account for the global market. As a member of our Solution Consulting team, you will have a major impact on our future success by supporting AI Platform, Technology Workflow, Employee Workflow, Customer Workflow Solution Sales. You will guide revenue for all of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. The focus will be on the global business for specified Global Accounts in multiple industry where ServiceNow is launching vertical solutions that strengthen our value proposition. Role Expectations: - Orchestrate and lead the core and global internal technical resources in the execution of the global account plan including technical strategies and solutions. - Build credibility and trust with the customer's technical leadership (e.g.CTO,CIO). - Expert in the customer's business, industry and global operations in order to support the technical strategy and execution. - Ensure sharing and collaboration for opportunities, innovations and adoption to support technical pipeline development and account growth. - Supports adoption, usage and optimization of ServiceNow licenses within the global account in order to deliver the greatest value and secure "stickiness".

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