Product Analyst

About the role

As a Software Product Analyst, your responsibilities will include documenting functionality through written and automated test cases, as well as training documents and client facing release notes. The analyst is not only the last line of defense for quality, they are the first line of offense for client outreach. You will work closely with every piece of the business to ensure that our clients receive best in class software, and they receive hospitality grade information on its use. You are the voice of the user during the planning, testing, and release process. We are looking for a self-disciplined, highly organized individual who our clients can trust to think beyond the intended use case, understand their workflow, and help the team produce stable, bug free releases that serve the needs of the user. In this position you will need to adapt to change. The dev and support teams have a direct line where immediate client needs are balanced against the planned sprint work. You should be capable of working from an understanding of the objectives, with little additional direction at times. Understanding what needs to be done, proactively clarifying unclear priorities, and reaching out to team members when needed. This role is a blend of traditional quality assurance testing, and product ownership. You will be learning on-the-fly in every aspect of the job, from understanding the needs of different clients to technical concepts, in a fast paced environment, with a highly dedicated team around you.