Manager, Client Service Advisor

About the role

Company: 5102 UOB China Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Main Responsibilities: Fully understand and strictly comply with all regulations, policies, and operational procedures related to the role to ensure operational and sales compliance; Follow all applicable risk management regulations and internal policies based on departmental responsibilities, and assume responsibility for identifying and controlling risks within the assigned business line; Execute AML, counter-terrorism financing (CTF), and sanctions-related tasks, including but not limited to: reporting suspected money laundering, terrorism financing, or sanctions violations; supporting compliance investigations; and attending AML-related training; Provide consultation and support for customers' daily transactions and inquiries; Assist Relationship Managers with on-site verification and other support activities in accordance with bank policies; Conduct completeness checks on received legal documents to ensure compliance with required standards; Contribute to process optimization and provide efficient, high-quality services under head office strategic guidance, enhancing customer experience and satisfaction to support business growth; Work closely with business units and relationship managers to ensure effective implementation of customer service solutions; Perform other duties as assigned by the department manager. Job Requirements: Bachelor degree from a recognized university or above; Minimum 3-5 years banking experience and be familiar with banking products. Good understanding on local regulatory requirement. Excellent ability in Microsoft Office. Strong sense of risk identification and control. Excellent spoken and written English. Good teamwork and self -motivated. Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference