Provide the day-to-day supervision, guidance and support to cultural ambassadors.
Assist with scheduling, shift coverage, and daily operational coordination.
Supports onboarding and training of new Cultural ambassadors.
Monitors performance and provides coaching to ensure service and cultural standards are consistently maintained.
Serves as point of contact for the team in absence of the Manager of Hawaiian Culture
Leads in maintaining a positive, collaborative, and culturally respectful work environment.
Coordinates and oversee daily, weekly, and monthly programming and activities
Supports execution of strategic initiatives including cultural classes, retail opportunities, and community partnership.
Assist in monitoring participation, guest engagement, and operational effectiveness of programming.
Ensures consistency in presentation, guest engagement, cultural integrity, and service delivery across all cultural experiences.
Address and resolve day to day operational or guest concerns in a timely and professional manner.
Facilitate and lead various cultural activities on property or on Keoneopolo Beach
Assist Manager of Hawaiian Culture in the planning, organizing, and implementation of daily, weekly, and monthly cultural activities, workshops and classes
Assist Manager of Hawaiian Culture with the strategic development of revenue-generating cultural classes, retail opportunities, and community partnerships
Continually work towards the expansion of your own cultural knowledge and understanding through training opportunities with the Manager of Hawaiian Culture
Ensure that overall cleanliness and maintenance of our cultural center, Hale Kukuna and our resort exceeds expectations
Lead/ assist in ceremonial protocol as needed
Monitor the condition, conduct nightly inventory and ensure the security of the artifacts in Hale Kukuna
Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.
Your experience and skills include:
Must be able to speak, read, write and understand the English language.
Must be proficient in the Hawaiian language.
Requires good communication skills, both verbal and written.
Must be able to read and write to facilitate the communication process.
Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
Must possess basic computational ability.
Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.
Maintain a professional working environment and attitude.
Must maintain sanitation procedures as directed.
Highly versed in Hawaiian history
Trained in traditional cultural practices under a recognized Kumu, Olohe, or other recognized traditional knowledge lineage
Strongly Preferred: Knowledgeable in numerous cultural practices including hula, oli, hana no`eau (kapa, `ohe kāpala, hulu, lei, carving, weaving), lawai`a, mahi`ai, mo`olelo, genealogy.
Strong understanding of loina Hawai`i (Hawaiian values), lawena Hawai`i (Hawaiian behavioral conduct), and mo`omeheu Hawai`i (Hawaiian culture).
Demonstrated leadership coaching, and team development skills
Ability to delegate, prioritize, and coordinate operational activities
Ability to lead with professionalism, cultural integrity and sound judgement
Strong conflict resolution and communications skills.
Requirements
Minimum 4-5 years of experience in Hawaiian cultural practices, hospitality, guest engagement or related field required
Experience facilitating cultural training, workshops or mentorship required.
Minimum 3 years of experience in one or more of the following: lei making, ukulele, hula, ʻulana and other cultural practices
Experience working with Native Hawaiian community
Experience with public speaking
Experience with sharing your skills and knowledge in Hawaiian Culture with others
Licenses or Certificates: (*required prior to start date)
TB C
Benefits
Vision insurance
Additional Information
The Po'o Kumu (Head ambassador) position supports the Manager of Hawaiian Culture in the daily leadership and operations of Hale Kukuna while ensuring authentic Hawaiian culture experiences are thoughtfully delivered to guests, colleagues, and community. This role provides the day-to-day supervision, guidance, coaching and operational support to the cultural ambassadors' teams while assisting in the development and execution of cultural programming, activities, workshops and ceremonies.
The Po'o Kumu serves as a cultural and operational leader helping ensure consistency, engagement and excellence across all cultural experiences while upholding Hawaiian values and Fairmont service standards.
Hourly Rate: $30.00
Accorhotel · Wailea-makena, HI