Sr. Field Performance Technician

About the role

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team. ESSENTIAL DUTIES AND RESPONSIBILITIES Organize, lead, and maintain the warranty and service schedule. Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed Assist with training and development for Field Service Technicians and Field Communications Technicians. Lead regular meetings to align and train the local field service team on best practices Support the on-boarding and training of new members of the field performance team Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed Assist with other tasks including inspections and site audits when assigned EDUCATION AND EXPERIENCE 1 - 3 years of previous field construction or solar experience required PV design or PV electrical experience is preferred High School diploma is required LICENSE AND CERTIFICATION REQUIREMENTS (include where appropriate) Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver's license. Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required SKILLS AND COMPETENCIES Knowledge of the NEC and applicable codes and standards Must be a motivated team player, looking to succeed Proven track record of excellent customer service Excellent verbal and written communication skills Excellent organizational and time management skills Strong computer skills Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles. Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors PHYSICAL DEMANDS Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance) Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance Ability to climb ladders Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other per