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Support Associate (remote)

External
Wolt logoWolt · Zagreb, Croatia
Full-timeOn-site5d ago
ExcelMentoring
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Responsibilities

  • Handling customer inquiries via chat - you'll be the link between our courier partners, merchant partners, and end users of the Wolt app
  • Providing quick and effective feedback, resolving escalations, and managing technical issues
  • Reviewing and responding to user feedback
  • Overseeing and managing operations in the cities where Wolt operates
  • Maintaining a great customer experience and monitoring performance daily
  • Working on quality assurance (QA) and platform management
  • Your profile
  • Excellent communication skills and plenty of patience
  • Persistence and kindness help you find the best solution for everyone involved
  • Great attention to detail and strong focus
  • You're not intimidated by complex tasks that require quick thinking and good organization
  • You handle stressful situations and multitasking with ease
  • Making fast decisions in challenging moments is one of your strengths
  • You understand the importance of great customer experience
  • You're fluent in both Croatian and English
  • You have at least a high school diploma
  • You're comfortable with new apps and systems and adapt quickly
  • Any previous work experience is welcome, especially in a similar role - but it's not a requirement! We'll teach you everything you need to know.

Benefits

Starting gross salary: €1290 + 50% extra pay for weekends, holidays, and night shifts (after 10 PM)After 6 months: €1350 gross + 50% extras for weekends, holidays, and night shifts (after 10 PM)Meal allowance5-day work weekAt least 25 days of paid vacation , with a possibility for additional paid days off100% paid sick leave for the first 7 daysAccess to the PassSport program15% discount on your Wolt ordersA clear career development path - your growth as a Support Associate is our priority! With our support, you'll have opportunities to grow and build your career within the companyEmployee Assistance Program for you and your immediate familyStructured mentoring from our Team LeadsTraining sessions, workshops, and learning opportunities to enhance your skills3-week structured onboarding programA friendly, tolerant, and inclusive work environmentAll necessary equipment for your work (laptop, monitor, headset)Additional health insurance (24/7 medical center access, annual health checkups, specialist exams, and diagnostics)Working hoursWolt Customer Support operates 7 days a week, 363 days a year , from 8 AM to 2 AM .You'll be working in 8-hour morning and afternoon shifts , including weekends and holidays, depending on business and organizational needs.Next stepsWhat to expect from onboarding:Start date is in July, we will close the position once we find the candidates. We review applications continuously - so don't wait! Apply as soon as possible, and we'll get back to you shortly.To help us get to know you better, please attach your CV in PDF format.Our Commitment to Diversity and InclusionHealth insurancePaid time off

Additional Information

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes. We're looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting.

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