Support Engineer, SAP MM/WM

Requirements

• 5+ years relevant SAP experience particularly with MM/WM Modules;
• 5+ years direct support of application end-users in a Corporate environment;
• A track record of successful roles in SAP implementations, roll-outs or application support;
• Relevant working knowledge and understanding of supporting business processes;
• Analytical, logical problem resolution skills;
• SAP certification(s) preferred;
• Knowledge of maintenance/patching mechanics and SAP architecture;
• Demonstrable history solving complex problems across multiple modules.
• Superb trouble-shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality, tables and relationships
• Deep knowledge of SAP customization/extension methodologies
• Excellent development skills using SAP toolset
• Excellent interpersonal, presentation and communication skills - verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• The ability to work remotely from a home based office in a virtual environment;
• The best candidates will have extensive knowledge of multiple SAP modules across SAP releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.
• Knowledge of any Country Specific Solutions would be an advantage.
• A consulting background, while not mandatory, would be useful.
• Experience with localizations and global implementations would be an advantage.
• Education
• Bachelor's degree in computer science, Information Technology, or a related field.
• Language
• Fluency in both English & Portuguese is required.
• Location
• Brazil, remote work
• Why Rimini Street?
• We are looking

Benefits

Additional Information

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI). We are actively seeking a Support Engineer, SAP MM/WM. This is remote possition that can be filled anywhere in Brazil. Position Summary The role of the Support Engineer, SAP MM / WM is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments. The role of the Support Engineer, SAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments... Essential Duties and Responsibilities Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience Ability to configure, present and discuss best practices and functionalities of the SAP WM and MM modules; Knowledge of related to Mexican localization tax and regulatory requirements Support client customizations, sharing experience and best practices advice Develop or work with a developer to deliver application break fixes for critical product defects Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours. Collaborate with team members in a virtual team environment to extend field experience to different client situations Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

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