We are seeking a highly organised and proactive LPN Lead to support the onboarding, training, and performance management of new and current MAs. This role is ideal for an experienced MA who thrives in a fast-paced, team-oriented environment and is passionate about elevating the quality and consistency of patient care through operational excellence.
Responsibilities
Training & Onboarding
Onboard and train new Medical Assistants, ensuring smooth integration into the Flagler workflow.
Manage new hires through their initial 4-week training phase, monitoring readiness for team placement.
Schedule additional training sessions when issues or knowledge gaps are identified.
Performance Oversight
Conduct daily and ad hoc quality checks.
Monitor key performance indicators including:
Number of patient interactions
Fallout and retention rates
Protocol adherence
Accuracy of documentation and patient statuses
Schedule buddy shifts and peer support based on performance data and training needs.
Issue Management
Address issues flagged by team leaders, such as time management or training gaps.
Identify and report structural issues or repeated errors to leadership (Leon/Dasha).
Provide constructive feedback and assign action items to MAs based on performance reviews.
MA Engagement & Development
Conduct monthly check-ins with all MAs, including former team leads.
Document feedback, complete performance review templates, and set monthly goals and assignments.
Team Collaboration
Lead the "housekeeping" section of weekly MA team syncs, sharing examples, screenshots, and reminders.
Assist in assigning patients to MAs after upload to the platform.
Support schedule management, including coverage coordination and team adjustments.
Requirements
Licensed Practical Nurse (LPN)
3+ years of previous experience training or supervising MAs required
Strong organizational, time management, and communication skills
Detail-oriented with a passion for process improvement
Comfortable using dashboards and documentation tools to track performance
Team player who thrives in a dynamic, collaborative environment
Compensation: $26-28/hour; negotiable based on experience
Opportunity for growth and additional responsibilities based on performance
Our values
This is what you can expect of your teammates at Flagler:
Persistence + ownership of outcomes: We wear many hats and aren't afraid to run through walls to solve hard problems.
Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail.
Don't take things personally : We value and react quickly to constructive feedback.
Speed is our ally : In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly.
Be Right : We are highly detailed oriented and try to be right, a lot.
Benefits
Health insurance
Additional Information
Flagler Health is building the clinical operating system for modern musculoskeletal care.
We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle.
We've recently raised our Series B and are entering our next phase of growth.
Flaglerhealth · Worldwide