Actively learn, evaluate, and pilot AI capabilities across Salesforce's ecosystem and approved third-party platforms - including Agentforce, Slack, Data 360, Gemini, and Claude - to identify opportunities to embed AI into SIC operations, and field and customer experiences.
Partner with IT, Product, and Innovation teams to co-develop pilot programs that test AI-driven solutions for SIC workflows, demo environments, and customer engagements using both Salesforce and approved external AI tools.
Develop AI learning resources, build AI fluency across SIC regional teams, and monitor AI pilot outcomes to provide actionable insights to GPO leadership.
Enhance customer experiences by exploring ways AI can improve SIC customer engagements, from pre-briefing research to day of activations (in-center and event) and follow-up.
Support the Global Program and Operations team in designing and implementing global processes, operations and technology while coordinating with internal teams to ensure alignment and operational efficiency across global SIC Centers, partners and programs.
Drive innovation in operational tools, systems, and demo experiences by partnering with IT and other internal teams to develop consistent SIC internal processes and customer experiences.
Design and implement Slack workflows, Slackbot skills, and other tools to streamline SIC operations, automate routine processes, and enhance team collaboration across global centers, including workflow automation for event management, case routing, and cross-functional coordination.
Oversee global metrics, customer satisfaction scores, and process efficacy while promoting self-service capabilities among regional teams.
Contribute to the creation of global communication assets, field marketing, and enablement materials, ensuring consistency across SIC initiatives.
Exceptional documentation skills, with the ability to create clear, structured, and scalable knowledge assets - including process guides, enablement materials, and global communication assets - that ensure consistency and operational alignment across SIC centers worldwide
Job Requirements:
Bachelor's degree or equivalent experience in Business, Marketing, Communications, or a related field.
5+ years of professional experience in program management, operations, or a similar role within a global organization.
Proven ability to work effectively with cross-
Additional Information
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Role Overview
The Lead, Tech Transformation for the global Salesforce Innovation Center will sit on the SIC Global Programs & Operations team and play a crucial role in supporting the Global SIC program at large through advancing its technology and processes. This position involves development and enablement of leading-edge AI and automation tools to increase the productivity of SIC teams, and the sellers they partner with to bring customer meetings to life. The ideal candidate will have hands-on experience collaborating across functions, contributing to the development and enablement of global programs and initiatives, and ensuring operational excellence within a marketing program's ecosystem.
This position requires strong analytical, organizational and coordination skills and the ability to communicate to and work with global SIC leadership, Product leadership, IT leaders, executive management, sales leadership and other key collaborators to ensure the success of these engagements in this dynamic & fast-paced environment. You will have experience in building scalable processes as well as demonstrating the ability to drive cross-functional alignment, and successfully enable teams on new processes and technology.
Salesforce · California - San Francisco