Home Ownership Specialist

About the role

Location: Hybrid/Reed House, Norwich Salary: £33,239 - £38,514 per annum Hours: 36 per week Contract Type: Permanent (2 roles available) Within our Home Ownership Directorate, we are committed to delivering an outstanding customer experience at every stage of the homeownership journey, from first enquiry through to move-in and beyond. We're now seeking a Home Ownership Specialist to join our friendly and dedicated team in Norwich. As part of the team, you'll play a key role in delivering a compliant, customer-focused service to our homeowners and leaseholders. You'll manage a range of home ownership processes, ensuring a smooth, efficient, and positive experience for our customers. Customer service is central to this role. You'll bring a proven track record of delivering high-quality service, along with strong communication skills and the ability to handle complex or sensitive enquiries with confidence. Working collaboratively with internal colleagues and external stakeholders, you'll help deliver outcomes that make a real difference. You'll also demonstrate a good understanding of the wider home ownership sector. A background in housing or property management is essential, alongside proficiency in MS Office and a solid standard of education and experience in leasehold management and legislation is highly desirable. Key requirements: Proven experience in housing or property management Strong knowledge of leasehold management and relevant legislation Excellent customer service and communication skills Ability to manage challenging situations with professionalism and confidence Proficiency in MS Office packages Strong organisational skills and attention to detail A proactive, adaptable approach with the ability to work collaboratively Confidence working cross-functionally with internal teams and external partners Self-motivated, with a strong sense of ownership and customer focus Candidates should have experience in leasehold management, be confident in reviewing and interpreting leases, and have an awareness of Section 20 and QLTA consultations and the relevant legislation for this delivery area. We are also looking for candidates who can help lead on our permission requests from our homeowners, including subletting and major alterations . This is an excellent opportunity to join us and play a key role in delivering an exceptional homeownership experience for our customers. If this sounds like an opportunity for you, then please review the full role profile and behaviours before applying As you can imagine, the full job description includes lots more detail, so please check it out before applying - Home Ownership Specialist . Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here. Closing Date: Sunday 7th June 2026 at midnight. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. This is a hybrid role with a base location at our office in Norwich. Candidates will be expected to work from the office at least 4 days a week during the training period, then 1- 2 days a week after. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.