Director, Enterprise Services

About the role

This role is a senior leader within IT for overseeing the strategy, delivery, and continuous improvement of enterprise-wide IT services that support the organization's business objectives. This position leads a diverse team in the design, implementation, and management of scalable and efficient enterprise solutions, fostering innovation, operational excellence, and a customer-centric culture. Essential duties/responsibilities: Develop and execute the vision, strategy, and roadmap for Enterprise Services to align with organizational goals and objectives. Lead, mentor, and develop a high-performing team of IT Professionals. Drive operational excellence through the establishment and monitoring of key performance indicators (KPIs), service level agreements (SLAs), and continuous improvement initiatives. Collaborate with cross-functional leaders to identify business needs, ensure seamless delivery of services, and drive organizational change management. Oversee vendor and partner relationships, including contract negotiations, performance monitoring, and issue resolution. Ensure compliance with regulatory requirements, corporate policies, and industry best practices for all IT enterprise services. Manage budgets, forecasts, and resource allocation to maximize value and efficiency. Champion the adoption of new technologies, automation, and process improvements to enhance the enterprise service portfolio. Communicate effectively with executive leadership, stakeholders, and staff regarding service strategy, performance, and initiatives. Required job skills: Experience in administering cloud infrastructure and SaaS applications, ie.. Azure or AWS. In depth knowledge of Microsoft products, including Active Directory, Exchange, Office 365, Entra and SharePoint. Experience with tools for MDM, SSO, Email Security, Privilege Management or similar. Experience with database management, such as MySQL and Microsoft SQL Server. Understanding of system monitoring processes and best practices. Ability to handle multiple projects concurrently in a fast-paced open environment. Proven ability to learn new technologies quickly to a high level of proficiency. Understanding of information security principles and best practices including network level and endpoint protection mechanisms. Previous experience with providing 24 X 7 mission critical support. Proven ability to collaborate, build relationships and influence individuals at all levels in a matrix-management environment (as well as external vendors and service providers) to ensure expectations are properly established and that segregation and overlapping roles are identified and coordinated. Excellent written and verbal communications skills. Strong customer service skills with high focus on customer satisfaction.