Analyze complex software, hardware, and deployment logs to isolate root causes and diagnose software bugs across cloud-based video and access systems
Oversee advanced technical troubleshooting workflows over phone and digital channels to resolve high-priority partner issues
Document hardware, network, and case-specific data inside our centralized tracking systems to accelerate ongoing engineering cycles
Team Mentorship & Swarming
Facilitate open knowledge transfer sessions through technical swarming, training, and targeted mentoring to uplevel junior team members
Author, review, and expand technical articles within our collective Knowledge Centered Support library
Coordinate daily project tasks and prioritize shifting workloads between active escalations and department work
Cross-Functional Collaboration
Partner directly with Product, Development, and Engineering teams to transition isolated bugs into official product resolutions
Deliver a white-glove support experience during complex infrastructure updates and advanced service investigations
Help to ensure continuous alignment with technical innovation timelines across all cloud product portfolios
Job Requirements:
Technical Expertise
IP Networking to configure and troubleshoot routers, firewalls, wireless tech, TCP/IP, UDP, and Multicast configurations
Cloud Security Systems to demonstrate subject matter expertise across VMS platforms, cloud architecture, cameras, and physical controllers
Linux Operating Systems to systematically inspect backend platform directories, scripts, and diagnostic system outputs
Professional Experience
Time Management to prioritize workload effectively between engineering swarms, personal queues, and multi-team projects
Stakeholder Communication to synthesize complex data structures into actionable, high-level summaries for customers
Resourceful Learning to adapt to fast-paced hardware design cycles and changing product frameworks
Target Base Salary Range: $60,000-$67,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-DB1
Basic Requirements
High School Diploma or GED
5+ years of technical support or engineering experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer w
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
At Motorola Solutions, everything starts with safety. Our Avigilon Alta team focuses on "Solving for safer" by delivering cloud-native video security and intelligent access control solutions that operate seamlessly. We are committed to building an inclusive and innovative ecosystem where every team member is empowered to act, scale, and design systems that help people be their best in the moments that matter.
Job Description
We are seeking a senior-level technical professional to join our global Employee Experience support framework as a foundational technical expert. In this role, you will champion customer success by managing complex technical dependencies and resolving high-tier escalations. You will serve as a technical anchor, supporting your team members through cross-functional collaboration and knowledge-sharing initiatives. This role is built around an augmented, "Assisted Experience" model where your strategic judgment elevates our operational performance and delivers human-centric technical resolutions.
Motorola · Allen, TX (tx139)