Prepare client meeting materials, including presentations, reports, asset allocations, and portfolio performance reviews; ensure accuracy and resolve issues in advance of meetings.
Serve as a primary point of contact for routine client requests, developing an understanding of client needs and coordinating with Portfolio Advisors and service partners as appropriate.
Follow up with clients via phone or written correspondence regarding inquiries and service requests.
Portfolio Administration & Transactions
Process client cash requests, determine funding sources, and prepare trades for Portfolio Advisor approval.
Execute transactions at client request, including remittances, stock gifting, and other account activities.
Process physical stock or bond certificates and complete DTC transfers.
Initiate and process trades in accordance with established deadlines and National Investment Guidelines.
Portfolio Monitoring & Analysis
Analyze client accounts against investment guidelines to identify discrepancies or issues.
Rebalance portfolios with guidance from the Portfolio Advisor.
Research tax cost issues and partner with the tax department to resolve discrepancies and confirm adjustments.
Risk, Compliance & Documentation
Manage the Client Service team's monthly compliance (REV) meeting process and related documentation.
Proactively manage investment objective letters to ensure timely updates prior to expiration.
Maintain complete, accurate, and well-organized client files, ensuring appropriate documentation, coding, and records (e.g., IPS forms, investment guidelines, fees, address updates, and special holdings).
Support risk and compliance requirements by identifying issues early and mitigating potential losses due to error.
Systems, Reporting & Collaboration
Demonstrate proficient use of GDWM and complete all required system training.
Run standard and ad hoc reports for Portfolio Advisors and clients as requested.
Collaborate closely with Client Service team members to ensure consistent communication and effective servicing of client relationships.
Apply judgment to resolve non-routine issues, adapt processes, and improve efficiency and service quality.
Requirements
Minimum 1-3 years of relevant experience in investment operations, client service, or a related financial services role
Education
College or university degree preferred, or equivalent relevant work experience
Skills & Competencies
Working knowledge of investment products, services, and financial terminology
Strong analytical, organizational, and communication skills
Ability to manage multiple priorities and meet deadlines consistently
Demonstrated proficiency with required internal systems and processes
Strong follow-through and attention to detail
Ability to collaborate effectively within a team environment and articulate solutions clearly
Work Environment
This is an office-based position 5 days a week. Duties and responsibilities must be performed onsite to support effective collaboration and client service.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodation
Benefits
Flexible scheduleEquity / stock options
Additional Information
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Investment Associate II
The Investment Associate II is responsible for managing the administrative and operational components of assigned client portfolios. This role supports Portfolio Advisors by preparing client materials, maintaining accurate client records, processing transactions, and ensuring compliance with risk and regulatory requirements. The Investment Associate II works independently with limited oversight, proactively identifies issues, and ensures timely, accurate execution of client and advisor requests.
Ntrs · Phoenix, AZ