Assistant Operations Manager, Handset Affordability

About the role

GSMA Mobile for Development (M4D) Foundation is a dedicated global team within the GSMA, bringing together our mobile operator members, tech innovators, the development community and governments, to realise the impact of mobile in low- and middle-income countries (LMICs). This role sits within the M4D Digital Inclusion & Gender Team , which includes the Connected Women and Connected Society programmes. GSMA's Connected Women programme works with mobile operators and their partners to address the barriers to women accessing and using mobile internet and mobile money services www.gsma.com/connectedwomen . GSMA's Connected Society Programme works with the mobile industry and key stakeholders to increase access to and adoption of the mobile internet, focusing on underserved population groups in developing markets www.gsma.com/connectedsociety The programmes are funded by the FCDO (UK), Sida (Sweden), and are supported by the GSMA and its members. Additional research and work is also funded by the Gates Foundation. The Assistant Operations Manager role will be an exciting opportunity for an individual with a passion for international development and the role of digital innovation in driving socio-economic impact for the underserved . Y ou will be working across the Connected Women programme as part of the Digital Inclusion & Gender Operations team including supporting a project focused on improving affordability and adoption of internet-enabled handsets for women to support their livelihoods. Th is role is critical to the overall success of the Connected Women programme and reports directly to the Connected Women Operations Manager who leads operations across delivery, reporting (including donor reporting ) and business planning , as part of the wider D igital I nclusion & G ender Operations team . In this role you will also work with various Project Leads and Directors, subject matter experts, compliance/finance, legal, HR and marketing teams , as well as the wider M4D team . As an Assistant Operations Manager, you will be responsible for the following: Assist the Operations Managers to track and report on deliverables and KPIs Support the prep aration of monthly internal programme report s , as well as quarterly and annual external donor reporting Maintain programme risk, issue and lessons learned logs , ensuring timely escalation where required Assist with programme activity planning and track programme workplans Lead end-to-end procurement processes including supplie r onboarding , contract ing, purchase order and invoice management , in collaboration with the Finance team Coordinate event planning and logistics , including sourcing and booking venues and liaising with programme teams and marketing Manage budget forecasts Support all aspect s of team travel M aintain organised , shared filing systems i.e. SharePoint Any other duties commensurate with level as requested by the Operations Manager About You The ideal candidate will demonstrate the following skills and experience : Demonstrable operations and project management experience , ideally with in donor-funded projects Strong organisational and planning skill s , with ability to manage multiple priorities across different programmes Experience supporting budgeting, forecasting and financial processes Proven track record tracking and reporting on project activities Strong stakeholder management skills , including the ability to work effectively across teams and manage upwards Flexibility to respond to changing requirement s and prioriti es Excellent communication and interpersonal skills Ability to work as part of a team, supporting other team members in a busy global environment, across several different geographical locations Excellent attention to detail Proficiency using MS O ffice ( i.e. Word, Excel, PowerPoint, Teams) and experience with project or grant management systems An interest in international development and/or social enterprises in emerging markets This is a hands-on role requiring a pro-active, self-motivated individual who can work independently and collaborate effectively to support programme success. About y our skills Across the diversity of roles at GSMA, there are core capabilities that all GSMA staff need . For this role , there five key capabilities required for this role are Project Management , Communica