Pension Administrator

External

Shell · Lagos, Nigeria

ContractRemoteToday

CRMMoveNegotiationStakeholder Management

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About the role

Shell is a global group of energy and petrochemical companies, employing 103,000 people and with operations in more than 70 countries. We use advanced technologies and take an innovative approach as we seek to help the world build a sustainable energy future. Shell is a customer-focused organisation, serving more than 1 million commercial and industrial customers, and around 33 million customers daily at more than 47,000 Shell-branded retail service stations. Our approach Powering Progress sets our strategy to become a net-zero emissions energy business by 2050, generating value for our shareholders, our customers and wider society. As we move forward on this journey, we will power lives and respect nature while maintaining our core values of honesty, integrity, and respect for people. Our values At Shell, we share a set of core values - honesty, integrity and respect for people - whi

Responsibilities

Pension Administration & Operations

Conduct routine existence verification for about 4,200 pensioners

Provide end-to-end administration of pension matters, including liaison with Pensioner Association offices across the country

Ensure timely processing of pensioner requests, enquiries, and complaints

Liaise with IT to deliver and manage an effective and efficient Customer Relationship Management (CRM) Tool

Manage the SNCPFA website and ensure contents are updated regularly

Support the delivery of annual pensioner surveys and quarterly pensioner engagement sessions

Stakeholder & Relationship Management

Provide technical support to Pensioner Associations, including representing SNCPFA at meetings as required

Build and maintain effective working relationships with internal and external stakeholders, including PENCOM, Shell HR, and Pensioner Associations

Contract & Reporting Responsibilities

Act as Contract Holder for the annual calendar production and distribution, and other service contracts that enhance pensioner value propositions

Manage vendor and contract performance in line with CMCP requirements

Prepare and submit periodic regulatory reports to PENCOM

What you bring

Minimum 8 years' relevant experience with a degree in Administration, Social Sciences, or related field; postgraduate qualification is an advantage

Proven experience managing Defined Benefit (DB) pension schemes with strong knowledge of PENCOM regulations, guidelines, and circulars

Strong interpersonal skills, including the ability to manage and empathize with an ageing pensioner demographic in sensitive situations.

Demonstrated commercial mindset, including evaluating supplier solutions, optimizing cost and service quality, and delivering results through suppliers and stakeholders.

Working knowledge of contracting processes (CMCP), with strong negotiation, influencing, and stakeholder management skills.

Excellent written and verbal communication skills in English, with the ability to perform effectively under ambiguous, pressured, or emotionally sensitive conditions.

Strong business partnering skills, building relationships across internal and external stakeholders, with a focus on outstanding service delivery and continuous improvement.

Proficient in digital/IT applications, leveraging technology to improve service delivery and overall pensioner experience.

Pension Administrator

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