Implementation Engineer

External

Q2ebanking · Austin, TX

Full-timeHybridToday

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About the role

Q2 is seeking an Implementation Engineer to be responsible for implementing Q2's eBanking Solutions in order to align with the business requirements of our customers. You will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each customer. Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting. This role will also interface directly with clients to manage questions and issues during a project. This work is performed out of our Implementations Solution Center in Austin.

Responsibilities

Partner with clients and internal teams to understand business requirements and direct the configuration duties

Develop and perform quality assurance check points within your team to ensure quality and timely delivery

Take ownership of your team's business results by developing and leading training and execution plans

Monitors and impacts key metrics and efficiencies

Problem-solve routine to complex issues

Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions

Provide Level 2 and 3 support to other team members

Create and implement tools that increase quality, security and productivity

Track status and provide updates in relation to overall implementation process

Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

Work closely with Development and other teams to ensure client satisfaction and on-time delivery

EXPERIENCE AND KNOWLEDGE

Typically requires a bachelor's Degree in related field and 5-7 years of experience

Strong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging

Operating System, Hardware configuration and Network troubleshooting skills required with packet analysis valued

Configuration and deployment experience with Web Services

Some knowledge of HTML helpful

Data migration experience a plus

VMware experience valuable

Experience with Python and other scripting languages

Familiarity with iOS and Android mobile applications platforms helpful

Strong troubleshooting, diagnostic and analytical skills.

Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment

A relentlessly positive disposition

Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.

Ability to train individuals 1-on-1 and in a classroom environment

The ability to remain calm, diplomatic, and cooperative under stressful conditions

Strong written and oral communication skills including communication of technical concepts to non-technical individuals

Financial Services and Enterprise Software experience beneficial but not required

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring Programs

Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

Community Volunteering & Company Philanthropy Programs

Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to

Implementation Engineer

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