Home-Based SF Field Service Dispatcher

External

Delegatecx · Remote

Full-timeRemoteToday

DocumentationLeadershipPHPProcess ImprovementSalesforceVendor Management

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About the role

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Responsibilities

Phase 1 (First 6-12 Months): Training & SOP Development

Shadow senior leadership (Glen) to learn dispatch workflows and processes

Create and document Standard Operating Procedures (SOPs) for vendor management and dispatch operations

Monitor and manage WhatsApp communications related to trips and vendor coordination

Follow up with vendors to ensure trips are being executed as scheduled

Support basic dispatch administration tasks

Assist in vendor management process improvements

Utilize Salesforce (SF) Field Service for tracking and coordination

Use DiapPad, WhatsApp, Salesforce, and phone communications daily

Long-Term Role: Dispatcher / Dispatch Shift Manager

Manage daily dispatch operations under the new system

Coordinate drivers, trucks, and dumpster service routes

Ensure real-time trip execution and issue resolution

Supervise shift operations and maintain service levels

Manage vendor performance and accountability

Oversee communication between drivers, vendors, and internal teams

Ensure proper system updates and documentation in Salesforce

WHAT WE LOOK FOR

Education: Bachelor's degree in Communications, Marketing, or a related field.

Experience: 1-3 years of prior experience as a Dispatcher (required).

Language Proficiency: Strong verbal, written, and English communication skills.

Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

Technical Skills :

Proficiency in most Microsoft Office Applications, databases, and accounting software.

Strong knowledge of Salesforce Field Service (required)

Proficient with DialPad, WhatsApp, and Company Phone.

Has direct management experience in this field with at least 3 direct reports under them.

Comfortable calling drivers, vendors, and handling phone-based coordination

Experience in vendor management

Strong administrative and organizational skills

Excellent written and spoken English

Strong personality with leadership potential

Ability to manage high-volume operations (1,000 dumpsters / 30 trucks)

Home-Based SF Field Service Dispatcher

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