Life Services Life Coach III

Benefits

Additional Information

TrueCare is a Mississippi non-profit, provider-sponsored health plan formed by a coalition of Mississippi hospitals and health systems throughout the state and supported by CareSource's national leadership in quality and operational excellence. TrueCare offers locally based provider services through provider engagement representatives and customer care. Our sole mission is to improve the health of Mississippians by leveraging local physician experience to inform decision-making, aligning incentives, using data more effectively, and reducing friction between the delivery and financing of health care. By doing so, TrueCare will change the way health care is delivered in Mississippi. Job Summary: The Life Services Life Coach III provides one-on-one coaching and development for participants in the Life Services program as defined by member needs both urgent, immediate, and long term to prepare members for employment or education programs and assist them with social determinants of health (SDOH) needs. Essential Functions: Complete required assessments by gathering information from the member Support a positive environment for the member by motivating, recognizing and engaging participants through proper communication and individualized practices Maintain required documentation in case management system and follow all e-manual instructions Research developments in the fields of workforce and career development for those in and working to get out of poverty Act as a liaison to social service agencies (SDOH), government agencies, employers, employment and education programs Advocate for Life Services participants to access resources Coordinate logistics for appointments as necessary Support development of Care Plan and monitoring and reporting on participant status Arrange and coordinate services with community leaders; partners to maximize utilization of available resources and support groups Work with CM to endure Care Plan is carried out appropriately Regular travel to conduct member, provider and community based visits as needed to ensure effective administration of the program Required to carry the minimum caseload set by supervisor Required to complete additional tasks and projects such a data reporting, data analysis, trend analysis, etc. Subject Matter Expertise in a related business need area is required. Examples SME can include but not limited to certain complex populations such as SUD, SMI, IDD Re-entry, Maternal Health. Perform any other job duties as requested Education and Experience: Associate's degree in Social Work, Human Services, or Nonprofit Management or equivalent years of relevant work experience is required Bachelor's Degree in Social Work, Human Services Administration, or non-profit Management is preferred Four (4) years of social service delivery experience is required A minimum of three (3) years of Life Services tenure or relatable experience is required Experience working with populations in poverty is required Experience with Motivational Interviewing is required Competencies, Knowledge and Skills: Intermediate proficiency in Microsoft Office Suite to include Word, Excel and PowerPoint Demonstrated coaching and counseling skills Ability to influence and change individual behavior and assist individuals to achieve a high level of success and productiveness Demonstrated leadership skills to effectively develop, lead, inspire and motivate Life Services participants successfully navigate the "cliff effect" Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions Demonstrated change management aptitude and ability Excellent written and verbal communication skills Ability to work in a fast paced environment Adaptable to a constantly changing environment Ability to develop, prioritize and accomplish goals Ability to work effectively independently and within a team environment Effective problem solving skills with attention to detail Sensitivity to and experience working with those in poverty Ability to separate personal from professional and to set boundaries with members Ability to work in compassionate, supportive and collaborative ways with members and community agencies Strong interpersonal skills and high level of professionalism Ability to maintain confidentiality and act in participant and company's best interests Ability to act with diplomacy and sensitivity to cultural diversity Critical listening and thinking skills Licensure and Certification: Coaching or other certification related to position is preferred. Examples of licensure or certification can include but not limited to social work, chemical dependency, workforce development, re-entry, IDD, mental/behavioral health. Training/Working with population in poverty certification is preferred Must have valid driver's license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver's license record check and verifie

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