Registration Manager

Benefits

Additional Information

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. Huron partners with Baystate Health to jointly manage the entire Revenue Cycle department, driving operational excellence and financial performance while ensuring a patient-first experience. As part of this collaborative model, the PreAccess Manager leads preservice operations, overseeing front-end revenue cycle functions that directly impact patient satisfaction and organizational success. This role ensures seamless workflows across registration, insurance verification, authorization, admitting and/or financial counseling. The Manager is responsible for maintaining accuracy, compliance, and efficiency in all preaccess activities while supporting team performance and engagement. Working within Huron's managed services framework, this role collaborates with Patient Access leadership, Baystate Health stakeholders, and Huron partners to implement best practices, enhance processes, and support strategic initiatives that transform healthcare operations. This position is located in Springfield, MA and is an onsite position. Manage and coordinate PreAccess activities, ensuring timely and accurate registration, insurance verification, and financial clearance. Coordinate daily operational responsibilities with the PreAccess team to ensure efficient workflow and service delivery. Ensure compliance with organizational policies, regulatory requirements, and revenue cycle best practices. Monitor performance metrics, identify trends, and implement process improvements to enhance operational efficiency and reduce denials. Demonstrate a consistent standard of excellence, ensuring all team activities align with departmental and organizational expectations. Provide coaching, mentoring, and performance feedback to staff, fostering a culture of accountability and continuous improvement. Collaborate with Patient Access Managers, Baystate Health, and Huron leadership to resolve escalated operational and patient-related issues. Support staffing plans, schedule adherence, and resource allocation to ensure appropriate second-shift coverage. Assist in onboarding, training, and development of team members to build capability and support performance goals. Participate in departmental meetings and contribute to initiatives aligned with Huron and Baystate Health objectives. Provide support for Human Resource-related processes, including employee relations, performance management, and engagement. Perform additional duties as assigned in support of departmental and organizational objectives. REQUIRED SKILLS: Strong organizational and planning skills with the ability to manage multiple priorities in a fast-paced environment. Proven analytical and problem-solving skills with the ability to identify issues, interpret data, and implement effective solutions. Effective written and verbal communication skills to provide clear direction, escalate concerns, and influence team performance. Ability to collaborate with team members and leadership to support operational goals and improve processes. Demonstrated leadership ability, including coaching, mentoring, and performance management of staff. CORE QUALIFICATIONS: Current permanent U.S. work authorization required. Minimum of 3 years of Patient Access experience in a healthcare setting. 1-2 years of progressive leadership experience in a supervisory or lead role. Strong knowledge of revenue cycle processes, insurance requirements, and patient access workflows. Proficient in Microsoft Office (Word, Excel, PowerPoint) and patient access systems. Ability to lead in a fast-paced environment and manage competing priorities. Ability to support 24/7 operations in partnership with leadership, including participation in on-call coverage as needed. Abili