IT Asset Management Analyst, Senior

About the role

About Us & The Opportunity At Cook Children's, technology isn't just infrastructure-it's a lifeline that supports safer care, better outcomes, and meaningful patient experiences. As an IT Asset Management Senior Analyst , you will play a critical role in shaping how technology is managed, optimized, and trusted across our organization. Your work will not only improve systems-it will help clinicians focus on what matters most: caring for children. If you're energized by turning complex data into clear insights, improving team processes, and building smarter, more reliable systems, this is your opportunity to make a real impact in a mission-driven, collaborative environment. What You'll Do (and What You'll Achieve) In your first 6-12 months, you will: Strengthen our IT Asset Management program by leading initiatives that improve visibility, accuracy, and lifecycle governance across hardware and software assets Transform data into actionable insights by analyzing asset and CMDB relationships to uncover inefficiencies, reduce risk, and identify cost-saving opportunities Elevate ServiceNow capabilities by optimizing HAM Pro/Enterprise functionality and improving discovery, reconciliation, and reporting processes Drive process improvements that simplify workflows, increase automation, and enhance the experience for internal stakeholders Partner across IT, clinical, and business teams to align technology with real-world needs and improve outcomes Contribute to strategic direction by influencing roadmap decisions and advancing a mature, forward-thinking ITAM practice Cook Children's Health Care System Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents. Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status , genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Requirements

• Minimum 2 years of direct Hardware or IT Asset Management experience
• Proficiency in ITIL and ITAM frameworks , including CMDB relationships, data models, and discovery/reconciliation processes
• Associate Degree in Business, Information Systems, or a related field
• Equivalent Experience:
• In lieu of a degree: 4 years of direct IT Asset Management experience plus a High School Diploma
• 3-5 years of hands-on experience with ServiceNow Hardware Asset Management or 7+ years of broader ITAM experience
• Strong working knowledge of ServiceNow ITAM , especially HAM Pro or Enterprise
• Deep understanding of ITIL/ITAM frameworks, CMDB structure, and lifecycle management best practices
• Proven ability to analyze complex datasets and translate findings into actionable business improvements
• Experience with Software Asset Management (SAM) and integration into a mature ITAM program
• Relevant certifications (e.g., ITIL, CSAM, CHAMP, CITAM )
• Experience in healthcare or regulated environments
• Passion for continuous improvement and building scalable, sustainable processes

Benefits

Additional Information

Location: Rosedale Office Building Department: Enterprise Systems Shift: First Shift (United States of America) Standard Weekly Hours: 40

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