Senior Billing Systems & Operations Analyst

Responsibilities

• Ready to own one of the most critical systems in a scaling B2B SaaS company? In this role, you will join Qualia's Revenue Operations (RevOps) team, which provides the resources and tools that drive our accelerating momentum.
• How does a proposed new pricing or billing structure work within our architecture, and what are the limitations or risks?
• How do we build a billing ecosystem that is robust and automated enough to scale with the business?
• What is the downstream impact of product and packaging changes on provisioning, invoicing, and revenue recognition?
• How do we ensure all stakeholders-finance, GTM, product, and engineering-have the billing data visibility they need?
• If you are excited about building the next level of financial maturity at Qualia, this is an opportunity you won't want to miss.
• Leverage AI for Operational Efficiency: Qualia is an AI first company. As a systems administrator, you will be charged with leveraging LLMs and AI to drive insights and operational efficiency for our front line collections and billing teams
• YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH
• Quote-to-Cash Expertise: 3+ years of hands-on experience working with billing tools, CPQ platforms, Salesforce, or ERP systems across the quote-to-cash lifecycle. You understand how pricing, quoting, invoicing, and revenue recognition connect
• Billing/CPQ Platform Depth: Direct experience administering or deeply configuring billing platforms, CPQ tools (e.g., Salesforce CPQ, DealHub, Ordway, Zuora, Chargebee), or similar systems. You're a power user who can architect solutions, not just execute within existing configurations
• An Owner's Mentality: You take pride in your work and view what you do as a part-owner and builder of Qualia. You view your business unit's success as your own
• A Problem-Solving Mindset: You anticipate challenges and complications, know when to escalate, and understand what tradeoffs should be made-especially when evaluating system changes and their downstream impacts
• An Eye for Operations: You think in systems, not tasks. You instinctively map how a change in one place impacts teams downstream, and you build documentation, monitoring, and enablement to make operations resilient
• Technical Aptitude: You are comfortable learning new technologies quickly, understanding how systems integrate, and can scope technical requirements while communicating effectively with both technical and non-technical stakeholders
• Project Management Expertise: You

Benefits

Additional Information

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

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