Senior Workday HRIS Analyst

About the role

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence. HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions Overview of Position: The Senior HR Tech Analyst will play a vital role in supporting HUB's HCM business processes by leveraging their expertise in Workday and related HR technologies. The primary objective of this role will be to ensure the efficient operation, configuration, and continuous improvement of the Workday Human Capital Management System to meet the needs of our employees and the business. This position is hands-on and requires strong knowledge of Human Resources Information Systems (HRIS), Workday (specifically) and experience with other Human Resources functions (i.e. Payroll, Benefits, Time & Absence, Compensation etc.) This role will serve as a technical point-of-contact for assigned functional areas and subject matter expert ensuring operational effectiveness, data integrity, testing of system changes, and analyzing data flows for process improvement opportunities.

Responsibilities

• Configure and customize Workday to align with the organization's evolving needs and business requirements.
• Act as a consultant to business units, offering strategic guidance on maximizing the capabilities of HRIS systems.
• Review release summaries, facilitate breakout sessions with COEs, and manage release testing.
• Identify enhancement opportunities and assess impacts on downstream systems.
• Stay informed about current trends in HRMS, focusing on product/service development, delivery, and support. Apply relevant technologies to improve system effectiveness.
• Recommend process enhancements, innovative solutions, and policy updates to improve operational efficiency and customer service.
• Evaluate, build, and maintain various Workday modules, including Performance & Talent, Payroll, Benefits, Time & Absence, HCM, Reporting, and Dashboards.
• Support ad-hoc reporting requests across the organization.
• Document standard processes and procedures; create user guides, checklists, and job aids for functional practitioners.
• Respond to and resolve HRIS tickets in a timely manner, ensuring smooth system operations.
• Serve as a subject matter expert, providing technical support and guidance to system end users.
• Train new system users, develop user-friendly procedures, and create training materials, job aids, and documentation.
• Mentor and provide guidance to junior team members, fostering growth and expertise within the team.
• Qualifications and Requirements:
• Education:
• Bachelor's degree in a related discipline (e.g., Information Systems, Human Resources, or Business) is required, OR
• 4+ years of relevant experience in an HRIS analyst role with configuration expertise in two or more Workday modules, such as HCM, Recruiting, Compensation, Benefits, Payroll, Time & Attendance, or Performance & Talent Management.
• Certifications:
• Workday Partner or Pro Certification is preferred.

Requirements

• 2+ years of Workday consulting and/or implementation experience is preferred.
• Insurance industry experience is an asset.
• Experience with change management is a plus.
• Skills and Competencies:
• Excellent analytical skills with the ability to collect, analyze, and present data effectively.
• Exceptional communication skills, with the ability to interact with varying levels of leadership, evaluate expressed and unexpressed needs, and translate them into clear requirements.
• Strong customer service orientation with a professional and approachable demeanor.
• Solution-oriented mindset with solid business acumen.
• Critical thinking and the ability to work independently.
• Strong organizational skills and attention to detail.
• Proven ability to identify and resolve problems in a timely and effective manner.
• Ability to maintain strict confidentiality.
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