Broadcom · Jpn-tokyo-tamachi StationPrepare for this interview
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Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: As a Senior Technical Support Engineer, you will be responsible for resolving customer technical issues. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges. To be successful in this role, you will: - Be handling complex queries while providing world class support to our Japan customers Primarily - Hands-on experience with diverse networking devices like routers, switches, firewalls, load balancers - Working experience in Firewalls, Load Balancers and Network Security Products - Knowledge on Linux OS is a plus - Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role. - Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology. - Work directly with staff in quality assurance, engineering, sales to resolve problems. - Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved. - Work in an environment of on-going development, coaching, surrounded and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success. On a day to day basis, you'll be responsible for a variety of initiatives, including: - Able to self-drive customer requirements and prioritize work - Function as technical point of contact for customer issues troubleshooting - Drive communication between customer and engineering teams, providing detailed communications and instructions - Able to recreate customer issues in Lab. - Able to create IN-DEPTH technical issue and resolution root cause analysis (RCA)Identify and report product issues and prioritize resolution with the engineering teams - Create and maintain knowledge base articles to prevent & resolve similar issues quickly - Weekend and public holiday coverage availability.
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