Required Work Experience 1 year of experience in an Office setting
1 year of experience using Excel
Required Education High-School Diploma or GED in general field of study
Required Licenses Valid Arizona driver license with acceptable driving record, or ability to obtain Arizona driver license within 30 days of hire
Required Certifications N/A
Preferred Work Experience 3 years of experience in an Office setting
3 years of experience in a relevant field in healthcare
3 years of experience in operating automated insertion equipment
Intermediate Excel skill
Preferred Education Associate's Degree in general field of study
Preferred Licenses N/A
Preferred Certifications N/A
ESSENTIAL job functions AND RESPONSIBILITIES
LEVEL I (Grade 9)
Maintain workflow and prepare all incoming paper claims submissions for scanning to claims processing system
Scan all sorted claim mail batches, verify accuracy
Scan all sorted grievances, appeals, disputes, verify accuracy
Organize and maintain claims/record files
Sort incoming mail and faxes
Deliver mail throughout building, ensure remote staff has appropriate mail retrieval
Send/receive packages and mail via FedEx, UPS, DHL, USPS
Prepare all member and provider mail outs, routine and ad hoc
Prepare presentations as requested, inclusive of collating, binding
Facilitate retrieval of all requested claims/records from in-house and outside storage
Escort vendors and repair/maintenance throughout building
Deliver office supplies to appropriate staff
Manage internal stakeholder shared email inbox
Learn and utilize software and equipment (Flex stream)
Allocate job costs to responsible department
LEVEL 2 (Grade 10)
Obtain mastery in all workflows identified in Level 1 and support in the day-to-day operation of mail and print activities.
Full use and knowledge of all research tools (Processing Manuals, SharePoint, Meeting Minutes, Department Memos, and Training Material).
Be a positive influence on the team culture
Actively participate in Team meetings, vocalizing opportunities for process improvement and team knowledge share.
Periodically lead Team meetings
Efficiently operate and maintain all required software and equipment
Identify substandard performance by machines
Communicate with maintenance vendors and system support engineers as appropriate
Maintain an appropriate "pace" to work.
Actively seeks out opportunities to help others when workloads become imbalanced.
LEVEL 3 (Grade 11)
Train new personnel on: equipment operation, maintenance, troubleshooting, quality control standards and methods.
Identify and document equipm
Benefits
Health insuranceRemote work options
Additional Information
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:
Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
Onsite: daily onsite requirement based on the essential functions of the job
Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building
Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.
This position is onsite within the state of AZ only. This onsite work opportunity requires residency, and work to be performed, within the State of Arizona.
Purpose of the job
Produces high-quality print document output and ensures corporate & customer print requirements and deadlines are accurately met. Ensures the timely and accurate assembly, delivery and distribution of mail, packages, parcels to both internal and external customers. Operates industry appropriate equipment efficiently. Works with management, internal customers, support operations staff and service technicians to ensure accurate, efficient and cost-effective print production and fulfillment of customer and corporate communications.
Bcbsaz · AZ Blue Phoenix, AZ 85021