Title and Registration Processor

About the role

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance Position Summary The Title and Registration Specialist utilizes IN BMV terminals as well to provide support and guidance to CVR accounts in Indiana. The Processing Specialist will be responsible for managing the Green Screen transaction process, communicating directly with clients, and administering billing procedures. The Processing Specialist is responsible for utilizing DMV and audit knowledge to provide a high level of support for accounts to drive revenue and retention objectives. Position Responsibilities & Essential functions Provide support and guidance to the CVR accounts Ability to clearly and tactfully communicate to clients and CVR employees Display a professional, positive, and ethical attitude when dealing with clients, associates, and management Achieve Service Level Agreements timelines Accuracy, productivity, and attention to detail focused Audit experience with IN BMV transactions preferred Advanced knowledge of Microsoft software including Outlook and Excel Salesforce experience Maintain and organized workspace and process flow Qualifications & Job Requirements Computer hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems Must be able to pass the Indiana state background check Must exhibit the ability to work with little supervision, able to be productive, prioritize, and manage time Must have excellent customer service skills with effective written communication and effective listening skills Ability to interact with both internal and external customers, resolving issues and maintaining relationships Effective problem-solving skills Must be able to lift and move bundles of paperwork and other BMV related items (~15 lbs) STARS: Allows an authorized user the ability to search customer record database, search for vehicle, driver and registration information, process any transaction that a BMV License Branch Associate would process. The transaction types are governed by the contract so there should only be a few select transactions bring processed. It also allows the user to potentially override certain portions of a transaction. i.e. waive fees, process refunds, etc. KTA: Although the physical scanner belongs to CVR in this case, the PC it is connected to does not. In order to scan documents to the BMV through KTA, a user must have network access just like with STARS. Docuware: Docuware is the digital image storage system BMV uses to retain images of the transactional paperwork, long term. Requires network access. Compensation: $22/hr CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to: Paid Time Off (PTO) 401K Matching Program Tuition Reimbursement At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to