KAM - Team Lead - Paytm Travel (Bus)

About the role

Paytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview: As the KAM, you will manage and grow Paytm's relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance.

Responsibilities

• Revenue & Performance Management
• Own and drive revenue targets, load factors, and seat fill rates for your region.
• Collaborate with central pricing and analytics teams to implement dynamic pricing strategies.
• Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues.
• Market & Competition Analysis
• Regularly benchmark fares, seat inventory, and operator quality against regional competitors.
• Provide actionable insights on price trends, route-level demand patterns, and consumer behavior.
• Recommend product/UX changes based on feedback from operators and market observations.
• Operational Excellence
• Monitor SLA adherence on seat confirmations, refunds, and cancellation handling.
• Collaborate with customer support and tech teams to address escalations and resolve partner issues.
• Run regular health checks and audits on partner performance and NPS metrics.

Requirements

• 2-6 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships
• Prior experience working with state transport corporations or regional aggregators is a strong plus
• Strong commercial acumen with negotiation experience
• Data-savvy: Comfortable working with dashboards, Excel, and BI tools to derive insights
• Deep understanding of regional travel patterns, fares, and operational intricacies
• Excellent communication skills in English and the local regional language
• Willingness to travel extensively across the assigned territory
• Why join us
• A collaborative output-driven program that brings cohesiveness across businesses through technology
• Improve the average revenue per use by increasing the cross-sell opportunities
• A solid 360 feedback from your peer teams on your support of their goals
• Respect, that is earned, not demanded from your peers and manager

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