Reports and Data Delivery Specialist

Responsibilities

• Data Reporting & Visualization
• Prepare and distribute daily, weekly, and monthly performance reports covering key metrics such as call volumes, service levels, productivity, and efficiency indicators.
• Develop interactive dashboards and scorecards to monitor agent, team, and campaign performance.
• Provide trend analysis and actionable insights to help leaders make informed decisions.
• Data Integration & Quality Assurance
• Aggregate data from multiple platforms (CRM, dialer, WFM, ACD, HRIS) into unified reporting structures.
• Validate and reconcile data inconsistencies to maintain accuracy and reliability.
• Implement automation for recurring reports to reduce manual effort and minimize errors.
• Business Support & Insights
• Collaborate with Operations, Workforce Management, and Quality teams to identify performance gaps and improvement opportunities.
• Deliver real-time and historical data insights to support strategic planning and operational adjustments.
• Monitor contractual KPIs and proactively flag potential risks to service level agreements.
• Process Optimization
• Evaluate current reporting processes and recommend enhancements or new tools for efficiency.
• Document and standardize reporting workflows to ensure scalability and continuity.
• Skills & Competencies
• Technical Expertise
• Advanced proficiency in Microsoft Excel (pivot tables, formulas, macros).
• Skilled in creating reports and dashboards using Power BI, Tableau , or similar tools, with a solid grasp of data visualization best practices .
• Working knowledge of SQL for data extraction and manipulation.
• Familiarity with CRM, dialer systems, and workforce management tools.
• Core Competencies
• Strong analytical and problem-solving skills.
• Exceptional attention to detail and accuracy.
• Ability to communicate complex data in a clear, concise manner.
• Effective time management and ability to meet tight deadlines.

Requirements

• Bachelor's degree in Business Analytics, Statistics, Computer Science, or related field.
• Minimum 2 years of experience in reporting, analytics, or MIS roles.
• INTERNAL APPLICANTS:
• Must be a regular employee.
• Minimum of 6 months tenure in current role.
• Not enrolled in a Performance Improvement Plan.
• With a Performance Rating of Consistently Meets Performance and above
• Must not have Ethics Point case/s, Data Privacy nor Employee Relations disciplinary record/s in the past 12 mos until prior promotion effective date
• Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
• What's in it for you?
• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Life insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential offered
• Employee Referral Program
• All Mandatory Statutory Benefits
• Visit us on Facebook: https://www.facebook.com/r1rcmphilippines
• #R1Philippines #AllTogetherBetterinR1PH

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