Serve as a primary contact for clients, field sales, and all EA activities
Support assigned Customer Experience team members by adhering to timelines, requirements, and priorities
Support account team members on Lifecycle Onboarding by adhering to timelines, requirements, and priorities
Manage client requests to transition EA deals and lifecycle onboarding to an operational state
Develop materials and facilitate customer onboarding kickoff calls
Document onboarding activities in Gainsight, following playbook protocols
Construct and present Customer Success Roadmaps to foster increased adoption and utilization
Develop templatized material to review data sets within tools for onboarding purposes
Construct client's online portal, consisting of all EA specifics and requirements, WWT services, WWT engagements, etc.
Provide in-depth licensing training and best practices
Maintain ongoing knowledge and insight of supported products and programs
Partner with all areas of WWT to ensure the client is exposed to services and value throughout the term of their agreements
Engage with our OEM partners to achieve expertise around assigned OEM's products, people, and processes
Manage all aspects of client requests in order to drive consumption with full engagement with WWT delivery departments
Identify new areas of opportunity beyond current organizational thinking
Ability to self-educate and self-regulate time, focus and efforts to appropriately onboard yourself into the role/team, leveraging senior team members as mentor-type partners
Requirements
Experience (1-2 years) in the fields of Customer Success, Sales, Business Development, or Project Management
Base-level understanding of Cisco Enterprise Agreements, products and solutions is required, Cisco certification is a plus
Proven ability to successfully solve problems quickly and take a "common sense" approach to challenges
Ability and willingness to perform comfortably within an ambiguous and quickly changing environment
Experience dealing with all levels of Corporate structure
Previous Program/Project management a definite plus
Strong business acumen
Strong internal motivation and passion for learning
Proven facilitation skills
Strong project or process management skills
Education:
Undergraduate Degree in related field required
20% Nationwide Travel may be required
Want to learn more about Customer Experience? Check us out on our platform:
Customer Experience - WWT
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
If you have any questions or concerns about this posting, please email taposting@wwt.com .
