Support Operations Analyst
External
Flyzipline · South San Francisco, CAPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
Zipline is seeking a Support Operations Specialist to help improve the quality, consistency, and scalability of our Customer Support organization. This role will focus on identifying operational gaps, improving workflows, documenting processes, and helping drive continuous improvement across the team. This is a hands-on operational role. The ideal candidate will spend time reviewing support interactions, listening to calls, shadowing frontline workflows, and supporting customer interactions to better understand operational pain points and identify opportunities for improvement. This position is based in South San Francisco, CA and will report to the US Customer Support Lead, full time onsite.