Bilingual Retail Relationship Banker II

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Your Career. Your Story. Let's Write the Next Chapter Together. At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education. What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future. If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us. Job Description Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes and maintains positive customer experiences and relationships; and promotes the Bank's culture, including the support of our Brand promise and Core Values. Word Duties and Responsibilities include the following. Serves as a trusted advisor by connecting people to their dreams through meaningful conversations and by providing relevant banking advice. Fluent in Spanish and English. Educates customers on safe banking practices and helps prevent fraud through proactive guidance. Demonstrated knowledge of audit and security protocols while assisting with daily operational tasks and log maintenance. Helps to mentor and train new employees Is proficient with all required computer systems. Conducts transactions according to policy on behalf of customers. Maintains an accurate and balanced cash drawer, following all cash handling, reconciliation, and security procedures. Partners with all departments and teams across the organization to provide exceptional customer experience. Efficiently opens all retail products and services for customers. Ensures accuracy for new accounts and makes corrections as necessary Suggests the correct products and services in accordance with the customer's needs and desired outcomes. Ensures customers are informed and comfortable using our products and engaging with our technologies. Follows through on all referrals and refers business to our commercial, insurance and investments partners. Seeks opportunities to develop new banking relationships from his or her own network and from the community. Actively seeks opportunities to develop new banking relationships through personal networks and community engagement. Follows all policies and procedures. Assists customers with service needs including but not limited to: Account and statement research Processing Wire Request Safe deposit box access Rate and yield quotes Night deposit agreements Card disputes and replacements Lost or stolen cards Fraud or transaction concerns Supervisory Responsibilities This Job has no supervisory responsibilities. However, responsibilities may include training employees and/or planning, assigning, and directing work. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); college degree preferred; minimum one year of combined frontline banking and platform experience. Bank Culture/Customer Service Skills Promotes the Bank's culture, including the support of our Brand promise and Core Values. Ability and judgment to interact and communicate appropriately with other employees, customers and supervisor. Ability to serve customers, both internal and external, (community/public) in a manner that will reflect superior customer relations and enhance the overall marketing effort of Origin Bank. Other Skills An individual should have strong working knowledge of all retail products and services. An individual should also have strong working knowledge of legal entities and instruments such as sole proprietorships, non-profit businesses, LLC's, partnerships, corporations, estates, trusts, power of attorney, IRA's and HSA's. Individual must be flexible and able to travel to assigned Banking Centers to fill staffing needs with or without notice. Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb

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