Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority
Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
Determines subrogation or fraud potential and how to handle.
Identifies customer needs and works to meet those needs using appropriate customer service skills.
Recognizes and identifies body parts of a vehicle and understanding of other potential property damage.
For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome.
Skills You'll Use in This Role
Comfort working through claim details and determining next steps
Ability to analyze information and exercise sound judgment
Strong communication with customers and internal partners
Organization and follow-through when managing multiple claims
Interest in learning and applying insurance policies
Willingness to obtain and maintain adjuster licenses, as needed
#LI - MM1
Requirements
Analytical Thinking, Auto Insurance Claims, Case Management, Claims Administration, Claims Resolution, Claims Review, Customer Centricity, Insurance Claims Investigations, Learning Agility, Oral Communications, Results-Oriented, Service Oriented, Time Management, Written Communication
Benefits
Base compensation offered for this role is:Adjuster Analyst III: $50,000.00 - $65,300.00Adjuster Cons I: $50,000.00 - $74,120.00Adjuster Cons II: $56,000.00 - $82,500.00Adjuster Sr Cons I: $68,500.00 - $104,100.00Compensation is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.For jobs in San Francisco, please click " here " for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click " here " for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the "EEO Know Your Rights" poster click " here ". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.To view the FMLA poster, click " here ". This poster summarizing the major provisions of tHealth insuranceVision insurancePerformance bonus
Additional Information
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
Job Description
The Investigative Specialist will work through interesting and unique claims files to verify the validity of the claims. They will also be responsible for investigating and confirming the facts of loss for basic to advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.
This position supports our West Coast claims team. The ideal candidate will be located in the Pacific Time Zone; however, candidates outside the Pacific Time Zone may be considered if they are able to work Pacific Time Zone hours.
Every claim presents a new challenge.
This role is ideal for someone who enjoys problem-solving, analyzing information, and making confident decisions while supporting customers and internal partners.
Allstate · - CA (remote)