Agent Deployment

About the role

Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies. Team: We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge, acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms. Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage. Funding: We have raised $39M (Series A) from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup. Reporting to the Head of Customers, this role owns the deployment and performance of Valerie's AI voice agents across our customers. You will be responsible for going deep with our customers in implementation to understand their clinical and operational workflows and tuning our agents to ensure we deliver on our goals. This is a hands-on, cross-functional role. You need to be technically fluent, comfortable in direct customer relationships, and willing to own things end to end. You'll work closely with Customer Strategy and Engineering to close the loop between what customers need and the way our agents operate. The ideal candidate is someone who tinkers until something works exactly right and likes the challenge of complex puzzles. You have high standards, low ego, and a bias toward figuring things out. You're equally comfortable digging into logs to debug a problem and sitting across from a practice manager explaining why something isn't working yet.