40% - Support the development, growth, and maintenance of an assigned book of business working directly with UW staff.
Works pro-actively with underwriter(s) in support of our new and renewal client base.
Responsible for providing the highest level of accuracy and support to the underwriter(s) throughout the new business lifecycle and ongoing renewal account maintenance.
Provide exceptional customer service by processing binders, policy issuance, and midterm service requests within established timeframes.
Works with underwriter(s) to coordinate and solicit renewal submissions in accordance with established timeframes.
Performs initial review, triage, and processing of new business and renewal submissions.
25% - Maintain and develop strong technical Skills including both product and system knowledge.
Demonstrate expert system skills (e.g. Oasis, Image Right etc.)
Has an exceptional understanding of underwriting products (policy, endorsements, and rating tools) within their assigned territory and understand marketplace and broker dynamics that impact business flow and support requirements.
Work with IT and/or Business Analyst to troubleshoot, coordinate, and communicate system problems.
Serve as primary tester representing Underwriting interests within system upgrades, new releases, etc.
Proficient in running established data warehouse reports.
Participate in learning and development opportunities online, in person, and group training sessions as needed. Outside Institutes and RPLU courses encouraged.
20% - Support Underwriting efforts to develop, cultivate, and strengthen relationships with our Agency/Broker partners.
Aid the Underwriters in the assigned territory by preparing necessary policy documents to Agency/Broker visits.
Maintains highest level of customer service and produces accurate work with minimal mistakes.
Understand and achieve productivity requirements to meet underwriting objectives.
Responds in a timely and professional manner to internal processing requests and external queries received from our brokers.
Demonstrates a sense of urgency and consistently meet processing deadlines per underwriting service standards.
10% - Maintain strong relationships internally to support underwriting team efforts as well as cross departmental and cross office.
Maintain an organized approach to managing the multiple tasks of a high-volume desk.
Plan for peak workload times.
Flexibility to support other team members as needed based on volume of workloads.
Participate in assigned projects and departmental efforts as an active and positive team member.
Clear, constructive communication with other team members to address needs and concerns.
Collaborates effectively with the Customer Experience and Engagement team as necessary.
Quality evaluations and call performance standards.
5% - Other duties/responsibilities as directed by management.
Sets up underwriting files pulling together information from disparate sources into a cohesive format for underwriter(s) and territories.
Perform specialized rating functions as they relate to assigned product line (e.g. quotations for large submissions, Hospital, and Facility rating, initial set-up of Loss Analysis Tool, etc.)
Coordination of documentation for underwriting files.
Processes system transactions relative to assigned product line ensuring the highest level of precision.
Prepares non-automated policy forms, letters, documents, and sends to appropriate clients.
Reviews bi
Benefits
Health insuranceVision insurance
Additional Information
An exciting opportunity exists to join the ProAssurance family of companies!
Our mission is powerful and simple: We protect others. Choosing a place to apply your talents is an important decision for anyone. You have plenty of options. Why choose ProAssurance?
At ProAssurance, we sell a pledge, and that pledge is delivered by our team members. We are seeking individuals who value integrity, leadership, relationships, and enthusiasm-and want to build their career with a great company where they can be their authentic self and feel valued, recognized, and rewarded for their contributions. ProAssurance specializes in healthcare professional liability, products liability for medical technology and life sciences, legal professional liability, and workers' compensation insurance. We are an industry-leading specialty insurer, with job opportunities in much of the contiguous United States.
This position supports our medical professional liability line of business. Position is based in Austin TX, Birmingham AL or Okemos MI and is hybrid.
The Underwriting Technician will assist and support their underwriter(s) in providing exceptional customer services levels for policyholders, agents/producers, and internal customers. Under general supervision, handle policy processing for new business, renewals and ongoing account maintenance. This position should also demonstrate strong analytical and interpersonal skills in addition to outstanding customer service skills.
Proassurance · Birmingham, AL