Additional Information
We are recruiting for a mission-driven Patient Access Specialist - Lowry Family Practice to join our team!
We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.
Our Values
Respect | Belonging | Accountability | Transparency
Department
Lowry Family Practice
Job Summary
Under minimal supervision, the Patient Access Specialist serves as the first point of contact for patients and families across all outpatient clinic registration areas. This role registers and checks in patients, verifies insurance coverage, explains financial responsibilities, collects point-of-service payments, and maintains accurate patient information. The Patient Access Specialist works closely with clinical and support teams to promote timely access to care, efficient clinic flow, and a positive patient experience, while providing flexible coverage across clinics as needed.
Essential Functions :
Accurately registers and checks in patients for outpatient services by confirming patient identity using approved identification processes; creates and maintains encounters in the electronic health record (EHR); and collects, verifies, and updates demographic, guarantor, and insurance information at each visit to support accurate billing, continuity of care, and compliance with organizational policies. (20%)
Talks with patients about their financial responsibilities in a clear and respectful way, including co-pays, deductibles, deposits, and self-pay expectations; collects required payments at the time of service and connects patients with financial counseling or enrollment services when needed. (20%)
Works collaboratively with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely patient access; communicates delays, coverage concerns, or registration issues that may impact patient care or throughput; and supports same-day add-ons, walk-ins, and schedule changes. (15%)
Checks insurance eligibility and benefits using electronic tools and payer portals before or at the time of service, identifies coverage limitations, referral or authorization requirements, and potential self-pay situations, and works with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues that could delay care or impact reimbursement. (10%)
Meets established productivity, quality, and accuracy standards, including registration accuracy and financial collection expectations, while participating in audits, quality and process improvement initiatives. (10%)
Provides coverage and flexes across departments or clinics in response to staffing and operational needs. (10%)
Ensures adherence to all applicable federal, state, and organizational regulatory requirements, including FQHC and HRSA guidelines, EMTALA, HIPAA, and other mandatory regulations, across all departments and clinics in the performance of patient access activities. (10%)
Serves as a resource for new hires by providing ongoing training support and answering questions as needed. (5%)
Education :
No High School Diploma and/or No GED Required
Work Experience :
No experience required
Licenses :
Knowledge, Skills and Abilities :
Organization and Attention to detail
Effective communication
Ability to Problem Solve
Ability to prioritize workflow and determine priority
Ability to demonstrate professional work behavior by following Denver Health guidelines/policies
Ability to multi-task and handle a high volume of tasks at one time
Ability to enter data quickly and accurately
Ability to complete daily work by the end of the shift
Ability to work collaboratively with a team
Ability to type 25 wpm.
Knowledge of Microsoft Office Suite.
Familiarity with Epic
Shift
Work Type
Regular
Salary
$21.00 - $24.93 / hr
Denverhealth · Denver