Senior Collaboration Engineer ITS

About the role

The Collaboration Technologies team supports a broad portfolio of tools and services used across USC, working closely with schools, administrative units, local IT teams, the Service Desk, Cybersecurity, and other ITS teams to resolve escalated issues, improve services, and help departments use collaboration tools effectively. This is a small team where accountability, clear communication, and customer service matter. Team members are expected to monitor service queues, take ownership of work and contribute to a team culture built on trust and shared knowledge.