Associate Vice President, Client Services (Publications)

Responsibilities

• Strategic Client Leadership
• Serve as a senior strategic partner to client stakeholders, guiding long-term account strategy and ensuring alignment with client business objectives.
• Lead portfolio-level planning across multiple accounts, translating market insights, performance data, and client priorities into actionable strategies.
• Support enterprise initiatives by piloting or operationalizing new approaches, frameworks, and best practices across assigned accounts.
• Partner with Medical and Scientific teams to ensure publications are effectively integrated into broader medical affairs engagements.
• Portfolio & Operational Oversight
• Oversee integrated account planning, forecasting, and execution across a defined portfolio.
• Ensure operational rigor, quality, and consistency -proactively identifying risks early and implementing solutions proactively.
• Partner with cross-functional leaders (e.g., Medical, Scientific, PM, Finance) to deliver seamless, compliant, and high-impact client solutions.
• Champion adoption of Publications CoE standards, tools, and processes to drive consistency and efficiency.
• Publications CoE & Medical Affairs Integration
• Support advancement of the Publications Center of Excellence by driving priority initiatives and progress against defined goals.
• Partner with Publications and Medical leadership to evolve and strengthen the publications offering.
• Help elevate the role of publications within medical affairs, reinforcing their value in evidence generation and scientific communication.
• Financial & Resource Stewardship
• Own financial health and performance across accounts, including forecasting accuracy, margin management, and staffing alignment.
• Guide account leaders in building strong business plans, identifying growth opportunities, and mitigating risks.
• Contribute to broader financial planning with VP and finance leadership.
• Talent Leadership & Development
• Lead, mentor, and develop senior account leaders (e.g., Group Account Directors, Account Directors), fostering a culture of accountability, growth, and psychological safety.
• Provide coaching on strategic thinking, client leadership, financial acumen, and people management.
• Support performance management, succession planning, and talent development initiatives across Client Services.
• Growth & Business Development
• Identify and support organic growth opportunities within existing accounts.
• Partner with SVP and business development teams on new business efforts-contributing strategic input, pitch leadership, and proposal development as appropriate.
• Serve as a senior leader in key client presentations and growth conversations.
• Expand publications and medical affairs opportunities, positioning publications as a core strategic capability.
• Governance, Compliance & Risk Management
• Ensure adherence to medical, legal, and regulatory standards across all client engagements.
• Partner with internal stakeholders to manage risk, address escalations, and maintain strong governance practices.
• This Role Is a Great Fit If You:
• Are a confident senior client leader who balances strategic thinking with operational execution.
• Excel at developing people and building strong, resilient teams.
• Bring strong finan

Benefits

Additional Information

At Real Chemistry, making the world a healthier place isn't just an aspiration-it's our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people-we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. The Associate Vice President (AVP), Client Services is a senior client leader responsible for driving strategic partnership, operational excellence, and team leadership across a portfolio of key accounts spanning publications and medical affairs. This role serves as a critical bridge between day-to-day client leadership and enterprise-level strategy-owning portfolio performance while contributing to broader departmental and organizational initiatives. The AVP will also support advancement of the Publications Center of Excellence, helping strengthen our publications offering and elevate the role of publications across Real Chemistry. Partnering closely with the SVP and senior leadership to translate vision into action, ensure consistent delivery excellence, and develop high-performing client service leaders.

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