Assistant Retail Sales Leader - Brighton/White Lake

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It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: A DAY IN THE LIFE of an Assistant Retail Sales Leader The Auto Club Group is seeking a prospective Assistant Retail Sales Leader who can drive sales and service goal achievements across all ACG product lines within the assigned geography. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members. Develop plans to execute day-to-day transactions to ensure successful branch operations. Assist in the development, implementation and monitoring of annual operation strategies and growth initiatives. Accountable for the attainment of agency, product, revenue, and service goals for assigned retail locations by coaching and developing captive agents and branch staff. Support the analysis of local sales markets and the execution of business plans designed to grow, protect and diversify relationships with current and potential customers. Responsible for assisting the Retail Sales Leader in the management of headcount and net gain for all positions in assigned geography, helping to ensure there is an adequate number of resources in each role measured against headcount plans. Ensure in-depth understanding of all company and line of business policies and procedures. Participate in ACG's Field Leadership Development Program and complete all required curriculum in communicated timeframe according to program guidelines. Build relationships and interact with line of business partners from travel, membership and financial services to increase understanding of products and services offered. Maintain a solid understanding of all branch level operations (facilities, cash management). Maintain ongoing knowledge of regulatory changes that may affect sales and service. Work with Human Resources and other necessary departments to onboard new sales agents and member service representatives. Conduct site visits to connect with agents and address all training, operational and sales needs. Provide input and guidance on the dynamics of assigned insurance or travel products/services, discount utilization and operational support areas associated with products and services offered. Coach agents in compensation, bonus and sales excellence opportunities. Collaborate with and guide agents on identifying and cultivating cross-selling opportunities. Analyze sales activity of assigned agents to identify opportunities for improvements. Utilize appropriate lead management, marketing resources, results from site observations and activity reports to develop and update action plans to maximize insurance sales/revenue on a regular basis. Ensure that assigned agents and locations are following appropriate processes and procedures. Communicate issues and concerns to assigned Retails Sales Leader to ensure appropriate response. Provide input into agent performance reviews. Execute or coordinate the execution of various operational activities (field control audits/reviews, inspections, etc.). Liaison with Field Controls, Audit and other department involved in monitoring field activities. Handle customer appeasements and address other issues when necessary. Keep current on community activities, trends and competitive environments. Support various product and membership promotional campaigns to ensure meeting sales goals. Provide on-site support to local events and activities. Initiate, develop, execute and monitor projects as assigned. Maintain project documentation and provide updates to management on a periodic basis. What it's like to work for The Auto Club Group: Serve our members by making their satisfaction our highest priority Do what's right by sustaining an open, honest and ethical work environment Lead in everything we do by offering best-in-class products, benefits and services ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications : Valid driver's license - with satisfactory MVR Currently hold or able to attain and maintain appropriate State Property & Casualty Insurance licenses within timeframe designated by ACG leadership May be required to attain appropriate State Life Insurance Sales licenses within timeframe designated by ACG leadership Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products Education High School Diploma or equivalent Work experience Two years of experience in a Property and Casualty field operations environment to include some or all of the following: Assisting in the management of multiple sales locations Developing sales agents, membership servicing and/or support staff Selling insurance through the captive agent channel to include developing, tracking, fol