PubSec Salesforce Software Engineer (MTS)

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV. The Experience Salesforce Digital Enterprise Technology (DET) is looking for a passionate Community Portal Engineer to build and evolve our customer success portal. You'll play a key role in shaping the digital experience our Public Sector customers interact with every day. As a DET Engineer, you'll be building, testing and maintaining solutions that run on our best-of-class integration platform to interconnect cloud and data. These solutions are critical to the success of the Public Sector Line of Business. The ideal candidate should have hands-on experience on Salesforce-on-Salesforce technologies which include but are not limited to Service Cloud, LWC, Aura, APEX, Javascript, SOQL, SAML, REST/SOAP APIs, Mulesoft, SFDX, etc. To be successful at this position you must be a self-starter, take accountability, speak up, work at a quick pace, and handle multiple tasks simultaneously while keeping a good sense of humor. You must possess good oral and written skills and be able to collaborate effectively with other team members. Contribute ideas and provide feedback on how to continually improve the way we innovate solutions. What You'll Actually Be Doing Design, develop, and maintain a scalable, customer-facing portal using Salesforce Experience Cloud Build custom Lightning Web Components (LWC) and Aura components optimized for external users Implement and maintain secure guest and authenticated user access (SSO, OAuth, SAML) Integrate the portal with CRM, support, identity provider and third-party systems via REST/SOAP APIs Partner with UX/UI designers and Product Management to deliver intuitive, branded, and accessible customer experiences Optimize portal performance, page load times, and mobile responsiveness Write, execute and maintain automated test suites Work with Customer Success and Support teams to surface self-service content and knowledge articles Document and present implementation designs to peers, stakeholders and review board Coordinate with stakeholders to align on the development environment and launch dependencies Monitor usage analytics and iterate based on customer behavior and feedback Ensure compliance with data privacy standards (GDPR, CCPA) for external-facing data Ensure compliance with applicable Public Sector regulations Provide investigative support on new & existing integrations Work with project managers to provide timely status and feedback to stakeholders Align to Agile Methodology Keep up with targeted security, technical and business training You're Our Person If... 4+ years of Salesforce development experience with a strong focus on Experience Cloud / Communities Exposure to Salesforce-on-Salesforce technologies such as MuleSoft Anypoint / DevHub, Data Cloud, Government Cloud, Agentforce, Tableau and/or Slack Experience writing & running automated tests with Selenium or Playwright Experience working with XSL/T, XPath expressions & functions Proven experience building and launching external (B2B or B2C) customer portals Proficiency in LWC, Aura, Apex, SOQL, and JavaScript Strong understanding of responsive design, accessibility (WCAG 2.1), and cross-browser compatibility Experience with CDN, caching strategies, and performance tuning for high-traffic portals Experience with customer identity and access management (CIAM) - SSO, OAuth 2.0, social techniques Experience with Salesforce DX and CI/CD pipelines Experience consuming open and/or private APIs, such as Google, Salesforce.com, Snowflake, Slack, etc. Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support pers