Receptionist

About the role

Join the Team! Join the Millennium Family! If you want to be part of our 4-star property at the amazing location of Knightsbridge, don't miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an experienced Receptionist. The purpose of this role is to assist in the daily running of the Front Office department, ensuring that all M&C procedures and targets are met. Key responsibilities as a Receptionist: Manage day operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies. Welcome guests warmly and provide a professional check-in and check-out experience. Take initiative in accommodating the customers' needs in a resourceful manner. Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice. Be the first point of contact for all our guests. Deal with guest queries and complaints. Upsell hotel services. Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction. Answer the telephone and address any enquiries. As a Receptionist, the essential skills required: Opera Cloud/ Opera experience Previous experience in a hotel reception or customer service role. Ability to multitask Well-presented, professional, and customer oriented Strong interpersonal and communication skills Ability to work flexible shifts, including evenings, weekends, and public holidays Calm under pressure Strong organisational skills and attention to detail Motivate and collaborate effectively with your colleagues in the hotel Friendly and approachable. Excellent problem-solving skills. About the Hotel The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel, situated on the impressive location of Knightsbridge, the heart of one of the capital's most upmarket shopping districts. The hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites. The guests can choose to meet at the Babette, a lively lounge bar and the perfect spot for lunch, dinner or drinks on the charming outdoor terrace. About the Group Millennium Hotels and Resorts own and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests, as well as real opportunities to develop and gain promotion within the industry. Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy, where you'll be able to advance your career with an apprenticeship and develop your career within our Brands. In return we offer: Social Events, Wellbeing and Team Activities Training and development Pension Salary Sacrifice Scheme Career development and salary reviews Interest-free Season Ticket Loan Scheme 1 Volunteer Days per year (fully paid and in addition to your annual leave) Complimentary meals prepared for you by our chefs Length of Service-related holiday scheme Discount on Accommodation worldwide and 50% Food and Beverage Outlets Life Assurance Recommend a Friend Scheme .......As well as real opportunities to develop and gain promotion within the industry. If you thrive on being the best, you can and want to join our team then look no further and apply now! We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software. #KNICaterer