Consumer Success Coordinator

External

Realtor.com · Phoenix, AZ

Full-timeOn-site2d ago

CRM

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Responsibilities

Make outbound calls to identify client's needs and respond with superior service and resolution.
Ability to understand client's objectives and challenges and align our services to accomplish their goals via phone, email, and SMS communication.
Own the full sales cycle from client vetting to confirm a deal.
Utilize our in-house CRM System and work the pipeline of inbound clients.
Track goals, metrics, and performance of the process and regularly provide feedback and make suggestions for improvement.

Requirements

2+ years' experience in a phone-based customer service role or equivalent experience

Excellent written and verbal communication skills - no fear of the phone.

Commitment to a high standard of integrity and working in a team environment.

When faced with new challenges, or tough conversations, failure simply isn't an option.

Desire to grow your career and tackle new challenges.

Ability to succinctly explain products, answer questions, provide solutions, and negotiate the best deal to maximize profitability.

A genuine interest/background in the real estate industry and excited to be part of something that's going to change the real estate space.

Self-motivated with a desire to work in a dynamic and fast paced environment.

Demonstrate the ability to use strategic selling skills.

Organized, independent, resourceful and diligent.

Excellent listener, assertive, persistent, and persuasive.

Scheduling flexibility is required as some shifts require holidays, late evening, or weekend hours.

How we work:

How we reward you:

Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!

A competitive work environment with great culture, rewards, recognition, and fun events

Inclusive and competitive medical, Rx, dental, and vision coverage

Family-forming benefits

13 paid holidays & flexible time off

8 hours of paid volunteer time off

Immediate eligibility for a 401(k) plan with a 3.5% company match

Tuition reimbursement program for degreed and non-degreed programs

1:1 personalized financial planning sessions

Student debt retirement savings match program

Free snacks and refreshments in each office location

Working Conditions:

Hours may vary as we are open from 9 am EST through 9 pm EST. Weekends are also possible as we are operating seven days a week. Position requires prolonged standing or sitting and repetitive hand and wrist motion.

Do the best work of your life at Realtor.com®

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation,

Consumer Success Coordinator

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