Credit Risk Assessment: Evaluate the creditworthiness of current and potential customers by reviewing financial statements, credit reports, and other relevant data to determine credit risk.
Collections Management: Oversee the collections process, ensuring timely recovery of outstanding debts, setting up payment plans, negotiating settlements, and collaborating with collection agencies when necessary.
Team Leadership and Training: Manage and mentor the credit and collections team. Provide training, set performance goals, and conduct regular evaluations to maintain operational efficiency.
Financial Reporting and Compliance: Prepare regular reports on credit and collections activities, ensure compliance with policies and regulations, and analyze data to recommend improvements.
Other Duties as Assigned: Perform additional tasks as needed, including stakeholder communication, leveraging technology for process improvements, managing departmental budgets, and resolving complex credit disputes to minimize financial loss.
Supervisor:
Yes
Education
Bachelor's degree (BS/BA) desired..
Requirements
3+ years of related experience
Job Contribution:
Bilingual (English/Spanish) fluent speaking required for this position.
Call Center Bilingual Collections Team Manager (English/Spanish)
Compensation Offered :
Our Manager-Credit/Collections earns between $70,700 - $106,100 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
AT&T internet (and fiber where available) and AT&T phone
Call to action
If you're ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
Weekly Hours:
40
Time Type:
Regular
Location:
Miami, Florida
Salary Range:
$70,700.00 - $106,100.00
Benefits
Dental insuranceVision insurance401(k)Paid time offParental leave
Additional Information
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
As a Manager-Credit/Collections your tasks may include, but are not limited to, the following:
Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively.
This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues.
Leads occupational staff within the organization.
Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.
AT&T · Miami, FL