Provide exceptional phone-based customer support regarding Alarm.com products and services
Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.
Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing
Collaborate with other team members to ensure on-going improvements in quality and service
Have fun in a stimulating and fast-paced environment in which you'll never be bored and you're constantly learning
Other duties as assigned
In joining the technical support team, you will learn about:
Alarm.com's products, services, and devices by participating in extensive in-house training sessions and having hands-on experience in setting up a complete Alarm.com system
The security industry, Alarm.com's business model, marketing strategies, and how we work together with the dealers
CUSTOMER SUPPORT ASSOCIATE REQUIREMENTS
Strong customer service orientation and disposition
Interest in technology (although prior related technology expertise is not required)
Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
Demonstrated experience with logical thinking and problem solving
Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
Excellent written and verbal communication skills - fluency in Spanish, French, or Portuguese is a plus!
A self-starter who is able to operate independently, within a team environment
Bachelor's Degree, preferred
Phone-based support skills, preferred
This is a hybrid position that requires you to work in-person from our Bloomington, MN offices.
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
WHY WORK FOR ALARM.COM ?
Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work.
COMPANY INFO
For more information, please visit www.alarm.com .
COMPANY BENEFITS
Benefits
Health insurance401(k)Paid time offEquity / stock options
Additional Information
Do you have a passion for providing exceptional customer service and solving complex problems? Do you enjoy troubleshooting technology? If you answered yes, we are looking for you to join our Alarm.com contact center. In this role, you will provide phone-based technical support for our dealers by helping them ensure devices in end user's homes and businesses are functioning properly.
Prior technical knowledge is not required; however, technical curiosity and a willingness to learn are key to your success in the role. In fact, candidates without previous technical support experience are strongly encouraged to apply; we see great success in candidates coming from retail, food service, and hospitality industries that are looking to make a career change.
Alarmcom · Bloomington, MN