Partner Success Manager

About the role

The Partner Success Manager owns the partner relationship from launch through renewal. You pick up where Implementation hands off and serve as their primary point of contact and relationship manager for the remainder of their lifecycle. You own ongoing success, reporting, enablement, growth, and renewal.

Responsibilities

• Renewal and expansion : Know where every account stands before the renewal conversation starts. Identify expansion opportunities and bring them forward. Retention is the floor, not the ceiling.
• Portfolio management: Keep a full partner portfolio organized and moving. Our partners have different timelines, different reporting obligations, different needs and need to be effectively managed simultaneously.
• Form and dashboard maintenance: Partners regularly need tweaks: a question that should have been asked at the field level instead of the farm level, a new validation, a dashboard filter. You'll make those changes directly in forming-building and dashboard/BI tools.
• Enablement and self-service: Work with the team to standardize support materials, training, and onboarding-to-self-serve pathways. Help partners become independent operators of the FarmRaise platform.
• Renewal and expansion: Own the relationship through renewal. Identify expansion opportunities and bring them to Sales.
• Meeting context for handoff: Sit in on late-stage Implementation meetings so the handoff isn't a context dump, it's a continuation.
• Success Metrics
• Expansion revenue
• Post-onboarding CSAT and lifecycle CSAT
• Partner churn / renewal rate
• Feature adoption: % of contracted features in use
• Reporting SLA: time from partner request to delivered report
• End-user support response and resolution times

Requirements

• Required
• 4 to 7 years in an account management or partner success role at a SaaS or platform company
• Comfortable being the technical-enough person in the room: you can iterate forms in any no/low-code form builder, generate AI-native workflows, and adjust dashboards in BI tools
• Embody a scrappy, startup mindset: you're action-biased, excel in ambiguity, and love building new things
• Data-fluent. You understand the difference between field-level, farm-level, and entity-level data; you can reason about why a question gets asked at one level vs. another; you can read a dashboard and tell a partner what it means.
• Strong project management instincts. You're tracking a portfolio of partners with overlapping deadlines, contract commitments, and reporting cycles, and nothing falls through.
• Excellent written & verbal communication. You can switch register between a partner administrator, a research scientist, and a farmer in the field, and keep all of them aligned.
• Experience working with government agencies, nonprofits, or universities - you know how these organizations make decisions and operate
• Prior CS experience at an early-stage company where you helped define the playbook
• Compensation & Benefits
• Compensation $80,000-per year
• Equity granted via the company's employee stock option pool.
• Fully remote with regular all-team retreats.
• Excellent benefits including health insurance, co-working stipend, educational stipend, and

Benefits

Additional Information

Partner Success Manager About FarmRaise FarmRaise builds the software infrastructure that helps agricultural partners (government agencies, crop innovators, and conservation program administrators) enroll, manage, and report on the agronomic data that matters most to them. Our partners run complex, high-stakes programs like USDA-funded conservation work, state cost-share, and private field trials, and we're the system that makes those programs run.

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