Develops and maintains long-term relationships with high-value clients.
Champions organizational mission and leadership direction, through influence and enterprise mindset.
Executes annual targets related to customer satisfaction, strategic services, and revenue objectives.
Attend and represent the organization at industry conferences.
Writes, edits, and utilizes approved content for presentations, outreach, and communication packages across multiple.
Delivers consultative support to customers on payment operational topics, including data analytics, transaction messaging, and payment efficiencies evaluations, and other operational outcomes.
Leads product training education for customers, peers, and cross-functional teams, tailoring content to onboarding and readiness processes and drive overall strategic alignment.
Collaborates across the organization to ensure consistency and accuracy of information in the marketplace for institutions served.
Consults on client engagements including crisis response (e.g., cyber events, technical issues, operational outages), escalates issues as necessary, and ensures resolution.
Strengthens customer relationships while consulting on requests related to implementing new services, onboarding, and production.
Develops and implements custom solutions informed by deep knowledge of customer insights, industry trends, and internal business priorities.
Presents internally and externally (national audiences) on national and regional payments, highlighting relevant research from the Federal Reserve or other entities.
Project manages implementation of operational and technical initiatives such as, mergers and acquisitions, onboarding and service implementation processes.
Consults with product and marketing teams on customer and industry insights to shape messaging and strategic communication for new offerings.
Your Background
Bachelor's degree in a related field, or commensurate specialized training, certification, or work experience
Minimum 3 years of work experience
Strong technical knowledge of the Federal Reserve System and products, payment systems, regulatory environment, and enterprise financial services.
Strong consultative and relationship building skills with proven track record managing high-profile client relationships
Demonstrated ability to translate complex processes and direction into actionable plans from beginning to end
Demonstrated ability to influence and drive strategic initiatives across complex organizational structures
Proven ability to positively coach, mentor, and develop others to achieve their professional best
Advanced collaboration and project management skills in cross-functional workgroups
Advanced verbal and written communication skills, including presentations
Demonstrated integrity, honesty and respect.
Demonstrated interest in public service and commitment to the mission of the Federal Reserve System.
Benefits
Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteriaA learning environment with opportunities to gain new skills and grow your careerOther RequirementsValid driver's licenseAbility to travel up to 75% of the time.Applicants must be currently authorized to work in the UnitDental insuranceVision insurance401(k)Remote work options
Additional Information
Company
Federal Reserve Bank of Chicago
*This position will be hired out of the Federal Reserve Bank of New York or the Federal Reserve Bank of Boston and will support clients across the East Coast region. Candidates must reside within this geographic territory and be willing to travel up to 75% to client locations.
Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Over time, FRFS will offer an increasingly integrated set of Federal Reserve payment services, incorporating the FedNowSM Service upon its market entry. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, we will seek to provide a more robust and unified customer experience across our financial service offerings, and we will create new career growth opportunities for FRFS staff.
The Senior Regional Relationship Manager serves as the regional and national expert for executive clients and industry stakeholders on behalf of the Federal Reserve Financial Services. This incumbent will consult, design, and deliver on strategic operational and technical initiatives and leverage insights into long-term client planning for top-tier institutions. The level of work required is considered intermediate and staff must be able to work remotely under minimal supervision. This job does not have any direct reports.
Rb · Remote