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Assistant Manager of Operations, Guest Services (Hybrid/ Nashville Based) at Loewshotels

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Assistant Manager of Operations, Guest Services (Hybrid/ Nashville Based)

External

Loewshotels · Nashville - Loews Reservations Center, TN

Full-timeRemoteToday

Mentoring

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Responsibilities

Support a remote team of agents across the entire Customer Engagement Center
Partner with the Operations Management to drive performance, service excellence, and team engagement
Provide real-time coaching and support to team members, reinforcing service standards and accuracy
Monitor engagement quality across voice and digital channels,

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Requirements

A hospitality professional with a passion for delivering exceptional service and supporting high-performing remote teams.
A hospitality professional with a passion for both service and sales
Confident, people-first and compassionate leader who thrives in fast-paced environments
Skilled in motivating and supporting remote teams to deliver exceptional guest experiences
A clear and effective communicator-both verbally and in writing
Guest-focused, with a natural ability to handle challenges with empathy and professionalism
Adaptable and resourceful, with the ability to manage shifting priorities
Detail-oriented and committed to upholding brand standards and operational excellence
Collaborative by nature, with a strong sense of team ownership and accountability
Driven by a sense of ownership and accountability for results
Comfortable with taking the lead in a variety of settings
Proactive in identifying service and efficiency opportunities and supporting continuous improvement
Solution-oriented, with a calm and composed approach to guest concerns or escalations
Eager to learn, grow, and contribute to a culture of excellence, growth, and belonging

Benefits

Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreWho We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.Paid Sick Days, Vacation, and Holidays, Paid BereavementPet Insurance and Paid Pet BereavementHealth insurance401(k)Paid time offRemote work options

Additional Information

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests. Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

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