Provide expert‑level Incident and Escalation Management support to field personnel, both remotely and onsite as required.
Lead and coordinate Major Incident Management activities to ensure rapid service restoration and clear communication.
Participate in New Product Introduction (NPI), gaining early familiarity with product changes and updates prior to release.
Collaborate with cross‑functional teams (Engineering, Field Service, PdM, PLCS) to identify, analyze, and troubleshoot recurring field service trends.
Act as a technical specialist/owner, while continuously expanding generalist knowledge across software, databases, infrastructure, and networking domains.
Support the Knowledge Management program, with a strong focus on "never solving the same problem twice."
Develop and deliver formal and ad‑hoc training sessions for field and support personnel.
Contribute actively to global Technical Information Exchange (TiX) forums to share knowledge and best practices across regions.
Participate in phone support as required by the business.
Ensure all activities follow established quality processes, contributing to continuous service improvement.
Qualifications & Experience
Formal education Master's/bachelor's in information technology (IT) or a related field.
Extensive hands‑on experience troubleshooting complex client/server software and networked environments.
Strong experience supporting databases and infrastructure, including Microsoft SQL Server (T‑SQL), Windows Server, Linux and Kubernetes.
Experience supporting physical and virtual IT infrastructure, such as hyper‑converged platforms, Citrix, VMware, Parallels, or similar technologies.
Familiarity with cloud and modern platforms (e.g., Azure, Kubernetes) is an advantage.
Strong collaboration skills, with the ability to work effectively across all levels of the organization.
Demonstrates a continuous learning mindset and commitment to professional development.
Excellent verbal, written, and interpersonal communication skills.
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To find out more about Healthineers' specific businesses, please visit our company page here .
As an equal opportunity employer, we welcome applications from individuals with disabilities.
Benefits
Health insuranceRemote work options
Additional Information
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
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