Employee Experience - FP JML Team- Budapest (Polish)

External

Diageo · Budapest, Hungary

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ComplianceDocumentationExcelGDPRPayrollProcess Improvement

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About the role

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating. About the Function Our Human Resources (HR) team bring brilliant people together to help us continue building iconic brands. We harness the diverse talents of our people to help them excel. We champion an inclusive and collaborative culture, where all voices and perspectives are celebrated and valued. HR is at the heart of markets around the world, finding and developing talent that will unearth new insights and inspire innovation. From creative problem solvers and entrepreneurs to scientists and engineers - whatever your experience and ideas, we'll help you to harness your talents, empowering you to be the best you can be. JML is a set of activities associated with the Onboarding and Offboarding processes, aiming to provide excellent experience for employees as well as simple, trusted services for Line managers. The person in this role will be dedicated to customer service and resolving queries with a high degree of quality and accuracy. They will also demonstrate good judgement to interpret the customers' need and appropriate response. They receive and process requests (including document generation) and enquiries using the technology and documentation provided. The JML Specialist will have specialist knowledge and will handle cases end to resolution. This team will provide a streamlined, consistent and highly effective range of services for its customers with key focus on providing best in class on- and offboarding experience.

Responsibilities

Delivers service to agreed performance levels and beyond. SLA targets relate to: Speed to close queries, Data and

Documentation Accuracy and Customer Satisfaction.

Serve as key contact/liaison with local HR in market to ensure that the process, including notifications, reflect current

ways of working.

Runs activities relating to all workload on the Service Now query management system, including comprehensive

notes and audit trails.

Supervise the completion of the Employee and Line Manager on- and offboarding activities including

joiner/mover/leaver processes (Follow-up calls and emails).

Manage all queries with stakeholders related to on- and offboarding process via e-mail and phone.

Manage outstanding business processes for movers.

Manage requests of Onboarding/Offboarding Questionnaires.

Generate certificate of service, letter requirements.

Creates and issue legal employment documentation with high accuracy (using Doc Genie, Workday and ServiceNow)

and maintains master document templates.

Liaise with other HR teams to complete processes, diagnose issues and improve handoffs (IA, Fleet, Payroll, Benefits

Providers etc).

Satisfy compliance requirements (e.g. Complete system reconciliations where needed, capture offline instructions in ServiceNow) with special attention to General Data Protection Rules (GDPR).

Experience / skills required:

Excellent customer service skills

Fluent in Polish and English language

Understands and has a deep knowledge of HR policies, procedures and practices and able to advise on them in a clear and consistent way

Ability to analyze, interpret and use data.

Have a keen eye for detail, and a huge passion for maintaining accurate data

Solid understanding of all components of the HR Operating Model

Ability to understand process principles and consistent application

Ability to build great relationships across all the SSC teams

Ensures agreed deliverables and service levels are met to defined SLA's

Reviews processes and provides feedback in order to assist in continuous process improvement

Ability to prioritize effectively, switching effectively between calls and emails and balancing activating new queries with resolving existing one.

Demonstrates good judgement, diagnosing the question and need with skills and speed and identifying the appropriate response

Thinks outside of the box. Is open to challenge and change.

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you're

supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement:

We recognize and value performance, offering our people a highly competitive Rewards and Benefits package including:

Unique Family Leave opportunity

We work without border - you will work with people from all over the world

You will deal with world class brand portfolio

Wide variety of thematic events, after work a

Employee Experience - FP JML Team- Budapest (Polish)

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